Most Recent Discussions
My Mobile
Questions and answers about mobile services: data rollover, data gifting, the SIM card, activation, Add-ons, roaming, etc.
Discussion List
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SIM reports the incorrect phone number (but phone works)When inserting my SIM on a new phone (or after factory reset) it reports the incorrect phone number… -
New mobile plan is in 3G not LTEwhy on Earth this is not LTE as it should? -
Phone plan old priceI’ve been with Fizz for a while and would like to upgrade my plan. The plan has gone up. Is it pos… -
No mobile internet connectionIt keeps asking me to sign in to network but there is only a blank page after I tab on it. -
Changed phone, but old one still shows in Fizz portal (now with new user's number)I bought a new phone and gave my old one to another Fizz user. They set their phone up (with their …
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Unable to make a local call "your plan doesnt allow you to make this call"Hi! I'm at my house and since this morning I can't even call my neighbour. I get the " "…
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Volte - why Fizz doesn't ask clients to buy a new sim and Fizz credit it in the next bill?Why Fizz should send invitation in batches and ask the clients to wait until it's our turn. Plus fi…
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The "unsubscribe" tab has been removed from my accountI unsubscribed last month and got back on fizz immediately after, to give fizz one last chance. Thi…
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Will I keep my legacy cell plan if I switch sim cards?I have been with fizz since the start and have a pretty good plan I will be leaving for the states …
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Phoning and texting in the USI just got an email that as of July only the LTE data network will be available in the US, does thi…
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I have reached the maximum number of attempts.What can I do???
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What do I do if the Sim card I bought is outdatedFIZZ users are purchasing a VoLTE Sim card at Couche-tard stores. There is not really any way to c… -
Failed (illegal) attempt to port out mobile number appears to break Fizz backend.Someone tried to port out my mobile phone number (wlog ***-***-1234), which required confirmation v…
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New phone is not workingReceived a brand new Phone. I have started to configure the phone and the screen turned white how c…
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Can't receive callsI can't receive calls since this morning -
Call blocage_You said it is fixed since 1 pm but it it's 5 pm and I I still can't call or be calledAs I menstionned in many ways today, I can't call or receive any calls since this morning, I live i…
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The "Adjust plan" link has dissappeared from the Manage Plan page.Hi, I have 2 lines/plans and one of them (the oldest one), when I go to its Manage Plan page the &q…
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Phone dataHi, I can't access internet on my mobile phone. I've checked and I still have data. It just stoppe…
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Problem with phone after visiting US.I visited US a week ago and bought 2 addons. I used half of the data from addon. Right now my phon…
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Add on doesn’t workHi, I just bought an add on of 500mb of data about fifteen days ago and it doesn’t seem to be worki…
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Is this FIZZ mobile in a nutshell.Your LTE keeps on not working. The sign keeps on saying sign in to network. Going on 4th day this w…
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Wheres my sim cardI didnt recieve my sim card that i ordered june 28 so i called planet courrier and they said its de…
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No mobile dataHello, since yesterday I haven't been able to use mobile data. It gives me full bars and the 4G sym…
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URGENT: Unable to make phone callsSince this morning, I cannot place phone calls. I get a voice message saying... "Your current… -
Can't send texts, can't place calls. Web works.Been trying with support from Fizz to fix this, we essentially tried everything on the FAQ etc. Sin…
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I can’t make a phone call but everything seems fine on the website with my account.This happened after going to the US
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Chathow can i chat with fizz?
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SIM card already used by other already used by other userI'm trying to activate a sim card because I lost my old one, and it's saying that "the activat…
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