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Internet
Questions and answers about the Home Internet service: the plans, the Fizz Wi-Fi app, the modem, etc.
Discussion List
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What can I do about an inconsistent wi-fi signal strength?I have done speed tests at various times of the day and the results always vary. -
Do you have the new Wifi 6 Fizz modem?If so, how do you like it vs. the old modem? -
how i got more perkshow i got more perks
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Had to disconnect my modem, but when I reconnected it I'm only getting 90 Mbps instead of 500?Hello! We upgraded to Fizz yesterday. Tech visit was cool and smooth, and speed were great! Tod… -
Is there a current list or map.available for which areas are able to get Internet?When I first signed up Internet was not available in my area of Ontario (Durham Region) I keep gett… -
Beware bait & switch when changing plans...I have 30/10 for $35. I saw a price of 100/30 for $39, so I took it. They billed me $45 instead. I …
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when or is there going to be Internet Service In Alberta Canadaim just wondering if there is going to be Internet Service Available in Alberta Canada ?
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Is your internet cutting often?I reside in Downtown Quebec and my internet keeps going down at least once a week... I'm thinking …
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Broken coaxial cable outside our homeLooking to get a technician to replace the cable outside. The one comes from the external main box …
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With the new model available,will I get an upgrade ?I just upgraded to the 960 mb speed. Will this mean that I will receive a new modem as it is curren…
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Seeking Advice on frequent internet disconnectionsHi Fizz community, I have been a satisfied Fizz customer for over 5 years and recently decided to …
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Proceed to payment not workingHello, my service is suspended and when I click on proceed to payment, the page just refreshes and …
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Internet is down in Beaconsfield, QC, H9WThe service is down in Beaconsfield, QC. Modem reboot doesn’t help, Support (https://fizz.ca/en/su…
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Delivery never cameHi I had my delivery we the tech on the 06-06-2025 and he never showed up
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No return id numberHi, I’ve unsubscribed from fizz internet but haven’t received any bar code or return id number. Can…
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Internet not working for 2 daysTried everything and nothing working. Internet does not work
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Change coming to Internet plans / Display error?So at the top of the page, it says 400 download for 30 upload At the bottom of the page, it says 40… -
How to ask for Internet Modem Signal testHello, I recently moved to a new location, and i'm having intermittent internet issues. At first i … -
Attention: changing to recommended plan misleading/scam!Be careful when selecting a new recommended plan as they don't consider the same bonuses. I posted… -
Won't let me change my current plan to the lower price...Currently paying 39$/month for the Download 30 Mbps, Upload 10 Mbps plan. This same plan current…
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Fizz refuses to share notice to consumers for alleged copyright infringmentI got the following email Nous avons reçu un avis concernant une ou des présumée(s) violation(s) d…
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Modem not getting network, I restarted and even reset it but not getting network still in MontrealMy modem is not getting network I have restarted it many time even reset it but still not getting n…
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High latency / low bandwidthHi, I regularly encounter high latency (>100ms ping) when playing online games, as well as low …
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Installing new cabling from the outside.Hello when hiring the installation, technicians install a new cable from the outside. There is no w…
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Internet Installation QuestionsHello! I’ve scheduled my Internet installation for next Thursday. I’m in Montreal. What should I …
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