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Internet
Questions and answers about the Home Internet service: the plans, the Fizz Wi-Fi app, the modem, etc.
Discussion List
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CancellationHi I canceled my Fizz plan 23 days ago but I still getting charges.What is going on and how can I g… -
Time for Modem Freedom in Quebec. Fizz, Are You Listening?Since November 1, 2024, a new regulation in Belgium requires Internet service providers to allow us… -
How do I return my Wi-Fi modem during Canada Post national strike?Hi, I'm leaving Fizz and I need to return the modem. Related return instructions state, quote: You …
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Wi-Fi app says modem offline since modem was replaced by FizzI've rebooted factory reaet & all of that good stuff. Wi-Fi app still says modem is offline -
Internet deliveryHello, I was wondering when my package will be prepared and shipped? I placed the order on Nov 14th…
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My account has been suspended due to lack of activityWant to reactivate my account? my phpne is changed and I have thrown out the sime card withthe old …
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Terminer l'abonnement FizzSi je termine le l'intenet fizz, car je déménage à un endroit qui offre le wifi, à une date donnée …
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How to switch back to IPv4?So while I'm glad to notice that Fizz is finally deploying IPv6 for greater security, my work is in…
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Modem broken ?Hello, I've rebooted my modem since I had issues with internet and it doesn't work anymore. It keep…
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2.4ghz droppingHi, I don't know why, but my 2.4ghz network randomly drop. Sometime, it can happen 2 or 3 time a d…
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Rewards inquiryIn higher levels, do we get higher rewards like $3 or is $2 the upper limit? -
Suggestion - Possibility to swap ugprades on a pending removal.So we don't have to wait until the next cycle to have the discount applied next month. I couldn't s…
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Are there family plans?Like if I add my wife and my kids, could I get a better price?
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how I can config the modem to use the OpenDNSI did basic -> dns -> select manual for and entered 208.67.222.222, 208.67.220.220 but it do…
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Port 443 forwarding blockedHas anybody here have experienced the same problem ? I've just contacted support and they said that… -
Is internet down in my region - H1L 1P7?It stopped working around 18hrs. I already restarted the modem. -
Can't swap upgrades. How to do so?I got a new 2$ rebate on my internet. I couldn't use the shake function and swap on two different b…
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ConfigurationFirst time user, router can't be configured ?
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When is Ontario getting Internet Service?Just curious! -
No Internet Service - Montreal - Nov 11Hi is there an issue with internet service in Montreal. All modem lights are lit up but I have no i…
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Plan OfferHello, I received the attached email on 29 Aug, advertising 2 months of free internet. On 11 Oct I…
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I mistakenly blocked a device I did not recognize and it was my laptop how do I unblock it again?how do I unblock a device on the app? I mistakenly blocked my laptop on the app and cannot access m…
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Port forwardingI install it today my Fizz internet and I try to open the 9000 port for NVR. But isn't the win 11 o…
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The router as stop working, light are on but not wifi signal.Even after power on and off, for many minutes, the wifi signal is no longer there. Actually my main…
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Can't close fizz chat but need helpNo agent in my chat, I need help, I've been waiting for an hour, the previous agent didn't close th…
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Is there a way to improve WiFi streith in my house?In some places WiFi is realy poor and I can not move my router. Is there some settings I could chan…
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Hi - I paid for a SIM on 17th Aug - It has not arrived 2 months later - what can I do?There is no tracking number on the Order Information (see screenshot)
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Schedulling my routerHi, I'd like to program my router so that it goes off at night at a specific time each day. How can…
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I'm facing issues connecting to my home network, specifically with my router and its IP address. CanI recently set up my home network but am having trouble connecting to my router. I suspect it might…
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Moving, chat support can't seem to be able to help. Change my addressI want assistance. Why is the support team is taking so long to reply? How to communicate directly…
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