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Internet
Questions and answers about the Home Internet service: the plans, the Fizz Wi-Fi app, the modem, etc.
Discussion List
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Receiving emails about "Copyright Infringement detected" | A long story (get your popcorn ready)As the title says, we've been receiving those kinds of emails. Why? Because I download "i… -
Internet PricingIt seems now there are updated prices for the 3 internet speeds: 30/10 Mbps: $35 200/30 Mbps: $44 4… -
modem not connecting after power outagewe had a 3 minute power outage about an hour ago, but modem is still not connecting to the Internet… -
My fizz wifi is acting upI don't know what's been happening, but it feels like there's a limit regarding the …
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it has been over 3 days that we don't have an internet!!!living in Côte-Saint-Luc. If you can't support your internet service, inform us so we can chan… -
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Is it possible to use keyword filters in this situation?I set out to try to block specific websites on a specific schedule for all devices connected to my …
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Wifi padlock and secure wifiI have had a Fizz router/modem for several years but always have the wifi turned off. (I use an eth…
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Moved: I need helpThis discussion has been moved. -
Eng. version⬇️RETOUR modem/🚫remboursement-FIZZ-CHARGE💰💲💸 clients SIMILAIRE HIST./ENGLISH VERSION WILL FOLLOW ⬇️ Objet : Retour modem Fizz / pas de remboursement – cherchant d’autr…
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My building removed the videotron cable I was attached toCan you please send me a technician to reinstall my router to the network
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I need to change my physical address - howI just bought a travel add-on and noticed that my physical address on the invoice had not been upda…
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Internet connection not stableLocation: Ville st Laurent Feb 22nd Intermittent internet connection. Many powers cycles Four fac…
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Internet connection not available despite unplugging and restarting?Around the last extra cold spell weekend, the power grid around my area had problems leading to the…
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VPN connection keeps disconnectingMy PC is connected to the modem via Ethernet cable. Why my VPN connection is not stable, keeps dis…
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How do I cancel my home internet and return the router ?I am moving out on 27th February and I need to return the router and cancel my service. How do I do…
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APN SettingsWhat are the APN settings for FIZZ in Ontario (Barrie)?
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Activated Hitron Modem.I already have an activated Modem on the Videotron cable backbone. Hitron CODA56 DOCSIS 3.1. Will I…
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Spikes and unstable net connectionHello, I've been having issues for months with spikes in my ping at seemingly random moments. …
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How can I get my wifi installed with you guys?Hello, I’m looking for a wifi company to come install service at my house in Thursday is that possi…
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I’m still waiting for my internet modem deliveryI had a schedule for my internet modem delivery today , till Moment no calls or emails ? Can you pl…
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192.168.0.1 not accessibleHi everyone, I’m a new Fizz customer and I’m having an issue with the modem admin interface. …
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residential internet serviceOUT OF SERVICE SINCE 5:34am, on January 26th 2026 !! Cannot access the web link... What is going …
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Home internet down / new Fizz app doesn't support my modem (new account)Urgent : new Fizz app completely removed my ability to connect my modem, new account not even 1 mon…
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Context new internet deviceMy modem is not connecting to the internet. The green light flashes very slowly and I can’t add the…
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