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Internet
Questions and answers about the Home Internet service: the plans, the Fizz Wi-Fi app, the modem, etc.
Discussion List
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Cannot save DNS IPv6 addressI want to set my DNS to Cloudflare (for families), ie. 1.1.1.31.0.0.32606:4700:4700::11132606:4700… -
Internet down - status of servicesAs @Mike8 said, I have also got an answer from support saying that they are aware of equipment trou… -
Internet is intermittent since more than 48 hours UnusableHi, my Fizz internet is not working since Saturday! And now we are Monday Jan 12!! Tried to get som…
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The internet has been intermittently out all day long in Longueuil. When will this be resolved?I've already started and restarted the modem repeatedly throughout the day.
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Intermittent disconnections since 3 days agoI’ve been experiencing intermittent disconnections since 3 days ago I work remotely and this is pre…
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Intermittent service affecting WFMI was advised by a chat rep that there is maintenance going since Jan 10. When is it going to be ov…
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Internet down intermittently for the past couple of hoursSimilar to what Timtim reported, having internet down intermittently today. South shore of montreal…
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Internet went down about 1h agoIve sinced rebooted modem multiple times (usually that works), followed fizz chat instructions to s…
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My internet rewards are still active but they're no longer appearing on my bill?From reading the forum I understand this is nothing to do with the start of new year, but does anyo…
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Lights on my Wifi Modem are not turning on and some are flashing on and off.I have installed my modem per instructions included in the delivery. The coaxial and power cord are…
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Having issues with zScaler with home wifiI cannot seem to connect with my work laptop using zscaler vpn. I've been able to connect for … -
My app has been showing " Network offline" but is working.Hi, so it has been a few months now, but my app doesn't let me do anything because it says my …
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Moved: transfer from virginThis discussion has been moved. -
I changed Internet 400/50 . Do you i need to change modeme CODA-4680 whith CODA-5610QI changed Internet 200/30 whith 400/50 . Do you i need to change modeme CODA-4680 whith CODA-5610Q?
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How can I change the wifi password (default key) of my Hitron coda-4680?Initial set up complete. Mode, and wifi work fine. Would like to create a simpler wifi password. …
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Modem returned in store but account shows “not received” – receipt lostHello, I’m asking for help regarding a modem return issue. I suspended my internet plan on No…
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Tried to change mobile plan twice, I was charged twice, but no changeHi, How can I get a refund? Is there a customer service contact number?
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I forgot my cusadmin passwordI forgot my cusadmin password
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CS2 upload jitterHi, I've been experiencing high upload jitter and packet loss when playing counter-strike 2, m…
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Ethernet link speed limited to 100mbpsIssue started about 2 months ago. Link speed on all my wired connected devices is linked at 100mbp…
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Can't connect phoneHi, I can connect my computer with an ethernet cable. But me and my partner can't connect our …
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Moved: Gifting limitThis discussion has been moved.
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Very new 500/50 customer, order details show 4680 modem is sent to me, why ?Hi all, while choosing between 400/50 and 500/50 plans I had modem model as a key differentiator, …
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My RewardsI just went into My Rewards and I had another $2 reward for passing 6 years. I already have 2 x $2 … -
How to remove old credit cards from my accountHow do i remove old credit cards from my account ?
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