Internet is down in Montreal

Glenn Trammell
Glenn Trammell Posts: 3 ✭✭
in Internet

I've restarted the router. The status lights show it is still looking for an upstream.

Area code H4C.

Best Answer

  • Whizz
    Whizz Posts: 29,211 admin
    Answer ✓

    Hello Glenn Trammell,
    I am sorry to hear about the issue encountered. 
    After verifying your account, I can confirm that, according to our network diagnostics, there is currently a temporary network outage in your area affecting your internet service.
    Our technicians have already been deployed to the area and are working around the clock to restore the service as quickly as possible, so you can enjoy the service you are paying for at full capacity again.
    As a helpful tip, I recommend checking the "@" light on your modem from time to time. Once the light stops blinking and remains solid green, it means the connection has been restored. At that point, you will need to restart the modem.
    To restart the modem, you can disconnect the power cable from the back, wait for 30 seconds then plug it back in.
    Here you can see more details: https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do   
    Thank you for your understanding.
    Have a great day!
    -Gabriela, Community Moderator

     

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