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My Mobile
Questions and answers about mobile services: data rollover, data gifting, the SIM card, activation, Add-ons, roaming, etc.
Discussion List
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Referral Bonus is not applied in my transactionHello, I have a referral bonus of 100$. However, the recent transactions are applied to my credit c… -
can' access VM from abroad on the xxx-xxx xxxx number and VM pin change not workingI am in France with a Fizz data package. I am getting dozens of SMS notifications a day saying I ha…
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One time verification code can't be sent from my bankHello, I'm having the issue with receiving one time verification code from my bank to sign into my …
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perks how-to question - 1 gb of data for use in several countriesHi I would like to know after I choose "use" for this perk of "1 gb of data for …
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Does Fizz support eSIM?I have both a Samsung A52 5G and A14 5G phones. I wish to buy a Samsung Galaxy Watch 7 LTE which …
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CHARGES FOR BONUSESI have used two 500mg gifts. I recently checked out my mobile bill and noticed that I was charged $…
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Why cannot I add my phone number to my messageSince I’ve been with Fixz, I cannot make my message to be connected with my phone number which woul…
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10GB DATA PERKS received on account with NO MOBILE and are NOT GIFTABLEWhat can I do with 5 10GB DATA PERKS on an account with no phone? Don't tell me that I need to sta… -
Regarding updating my email addressHello I am just messaging as I need to update my email address to my online account so I can access…
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PSA: Chat does not indicate queue position when waiting for an agentREPOSTED TO ALLOW FEEDBACK TO -Simona, Community Moderator I am making this PSA from a different a…
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PSA: 1GB DATA for several countries PERK does not work in Switzerland or GermanySwitzerland is not in the list of supported countries, but Germany is. In Germany, Fizz connects to…
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PSA: Travel Add-On for Data in GERMANY does not workREPOSTED TO ENABLE DISCUSSION WITH SIMONA - COMMUNITY MODERATOR The TWO accounts that experienced …
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PSA: Chat does not indicate queue position when waiting for an agentIt will appear to be hung, but if you leave it running you should eventually get an agent. The pro…
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PSA: Travel Add-On for Data in GERMANY does not work (September)Purchasing a DATA Travel Add-On for GERMANY does not work. The phone connected to 'o2 - de' without…
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VoLTE Calls on Fizz network do not workHi, I have a Samsung A12 which supports VoLTE as per the Samsung and Fizz listings. Since Fiz…
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Regarding the need to have my email updatedHello I am messaging as I have to have my email updated on my account so I can access my online acc…
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How long does it take before you can post on this forumIs there a probabtionary period ?
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Issue with on Samsung Note 20 Ultra 5G cannot make or receive callsHi all, I am getting really frustrated. I have a Samsung Note 20 Ultra 5G, and everything was fine…
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What happens if you miss a payment?What happens if you miss a payment and allow a month to pass before reactivating. -
IMEI wrong number under "my phones" does it matter?Hello, I noticed looking under my phones in my account that the phone model is correct but the IMEI… -
Chat is stuck saying it will transfer me to a human agent.Are there even humans who provide tech support at Fizz? How can I get help when the Chatbot is not …
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plan price increasesFor people that have been here a few years. Have you noticed any price changes on plans?
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What is the maximum for data roll-over?If I don't use up my data for 1 month, is there a maximum for rollover for the next month? And does…
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Proceed to payment page won't loadMy plan is currently suspended and I need to make a payment. I continuously try to access the proce…
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unable to reach an agent to order an eSIMI've been waiting since noon (2OCT2025) to get an agent to verify my info in order to order an eSIM…
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Unable to open payment pageTo whom it may concern, Hello, I am having payment issue with the page stuck blank. Everytime whe…
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How to get detailed usage for data?Hi All, just ran into an issue where i see on Sept 28th, i blew through roughly 4 GB of data in a s…
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Reusing old SIM after swaping to eSIMI activated a new plan using a new physical SIM. A few weeks later, I decided I would like to test …
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