Most Recent Discussions
My Mobile
Questions and answers about Fizz mobile services: data rollover, data gifting, the SIM card, activation, Add-ons, roaming, etc.
Discussion List
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Referral Bonus is not applied in my transactionHello, I have a referral bonus of 100$. However, the recent transactions are applied to my credit c… -
can' access VM from abroad on the xxx-xxx xxxx number and VM pin change not workingI am in France with a Fizz data package. I am getting dozens of SMS notifications a day saying I ha…
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One time verification code can't be sent from my bankHello, I'm having the issue with receiving one time verification code from my bank to sign into my …
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Received a used SIM cardI received today the 5G SIM card, however when I tried to activate it, it says that it belongs to a…
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New volte cardIt keeps telling me another user already has this card !
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VoLTE in USAnybody in the US testing if VoLTE works ? Please update here.
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Volte sim card activationHi, I tried activating the new volte sim card I was sent but keep getting an error message saying t…
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Nouvelle carte VolteJ’ai fait les étapes requises après le changement de ma carte. J’ai visité fizz.ca/volte. Pas de r…
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Nouvelle carte SIM VolteJ’ai installé ma nouvelle carte SIM Volte que je viens de recevoir. Je n’ai aucun réseau. Je ne peu…
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travel to the usaHi everyone, i will soon be travelling to the usa, do i need seperate add ons for each data, texts …
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Make a call in USACan I use fizz to make a call in USA with the mobile plane of Canada+US?
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Calls/Texts to/from USA with Canada/USA planHi ! I have signed up to this plan. I want to know if my phone and service will work WHEN I am in t…
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manual access to voice mail from landline not workingHi, I have set activated and set up my voice mail and it is working fine. However, I cannot access …
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I changed my phone number and I have now problemsSo I changed my number like a month ago and now I can receive sms but cant send any, But I can call…
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Received email: Your SIM card must be changed.... but I am not eligible?I received the email saying I need to change my SIM card, but when I log in, it says I am not eligi…
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no reCAPTCHA prompt upon activationI am trying to activate a new SIM card and the transaction is not going through because I've note c…
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Calls from within USHave Cda/US plan, currently in US, have AT&T signal, can not make calls. Any solutions? -
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My SIM Card is flagged as delivered but I did not receive it.Hello, I ordered a SIM card back on the 12th, and on your website, it says the card was delivered t…
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I got an email about getting a new sim but I’m moving to bc in a couple weeksWhat should I be doing? I had thought to transfer my service
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How do I get to talk to a real person!!!!How can I talk to a real person about my problem
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Activation pending in my sim card planI have a Ticket #185641 - In Progress for a almost a week
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Want to come back to FizzHey, I did the mistake of taking another companies cell plan. I would like to come back to Fizz but…
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Update plan before new payment cycleHi I would like to update my plan it should take effect immediately. My payment cycle renews in 6 …
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5G NetworkDoes Fizz use 4G or 5G networks?
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My data usage is wrong on the dashboard 2 days into billing cyclethe dashboard is telling me to slow down on my data usage but i have only used less than 300 mb in …
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How to obtain new SIM cardI went to the USA last month, I upgrade my package to have data there. However, data was almost nev…
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How to buy data for travelingI am going to United Kingdom, France and Switzerland in a few weeks. I can't find how to buy a data…
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How to redeem the new sim card ?Hello, I would like to know how to ask for a new sim card. I received an email from fizz to redeem …
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Didn't receive my 5 free Gigs : Free VoLTE SIM card swap offer from FizzHello, I switched my SIM card as the email asked me to couple weeks ago. However, I have not rece…
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VoLTE SIM card has been ordered, didn't arriveSome eight days ago, I've received an email titled: "Action required: Your SIM card needs to b…
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LTE Not workingHi, as for the last 3 days my LLTE is not working. Pease help
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How to get coverage outside Quebec promptlyi use Quebec coverage. When I was trying to call an Ontario number, my phone says your current plan…
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