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My Mobile
Questions and answers about mobile services: data rollover, data gifting, the SIM card, activation, Add-ons, roaming, etc.
Discussion List
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Referral Bonus is not applied in my transactionHello, I have a referral bonus of 100$. However, the recent transactions are applied to my credit c… -
can' access VM from abroad on the xxx-xxx xxxx number and VM pin change not workingI am in France with a Fizz data package. I am getting dozens of SMS notifications a day saying I ha…
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One time verification code can't be sent from my bankHello, I'm having the issue with receiving one time verification code from my bank to sign into my …
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call forwardingDoes call forwarding reset if you change plans or upgrade Android?
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retention dealsDoes Fizz ever have retention deals? My Dad got a really good offer to switch to Freedom which is …
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local numberSo my dad got Fizz mobile and was assigned a 683 area code number. It is not a local call from his …
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Does roll over data expire?Wondering if my roll over data continues indefinite or does it have an expiry. For example if I wer… -
If plan area is Ontario would the phone work in BC?My plan area includes Canada and USA. If I switch my plan area to Ontario only would I not be able …
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An error occurs every time I try to activate my sim card.I have tried on multiple devices, across 3 days and the error notice on the activation page persist…
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system glitchesI've experienced many system glitches over the past few weeks. Have others had similar issues? Ass…
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Can't receive phone calls, can't send or receive SMS... been a month.I joined Fizz over a month ago, and my mobile number has never worked properly since day one. I can…
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I can't make calls or send text messagesHi there, I just signed up for a Canada + USA Plan, I only used imessage and GPS while in the state…
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Referral bonus. What is the TruthHello. I've asked customer service with a chat but they won't give me a straight answer. Yesterday… -
Why do my pages often load in French.I’m in Alberta and it’s constantly set to roaming and making my browsers think I’m in Quebec thus F…
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Not receiving SMS messagesNew Fizz member here, subscribed 2 days ago. Phone can easily send SMS messages to android devices,…
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Poor Indoor Signal - Advice needHello, Hello. Overall, my experience with Fizz has been mostly positive, especially outdoors. How…
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perks how-to question - 1 gb of data for use in several countriesHi I would like to know after I choose "use" for this perk of "1 gb of data for …
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Does Fizz support eSIM?I have both a Samsung A52 5G and A14 5G phones. I wish to buy a Samsung Galaxy Watch 7 LTE which …
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CHARGES FOR BONUSESI have used two 500mg gifts. I recently checked out my mobile bill and noticed that I was charged $…
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Why cannot I add my phone number to my messageSince I’ve been with Fixz, I cannot make my message to be connected with my phone number which woul…
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10GB DATA PERKS received on account with NO MOBILE and are NOT GIFTABLEWhat can I do with 5 10GB DATA PERKS on an account with no phone? Don't tell me that I need to sta… -
Regarding updating my email addressHello I am just messaging as I need to update my email address to my online account so I can access…
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PSA: Chat does not indicate queue position when waiting for an agentREPOSTED TO ALLOW FEEDBACK TO -Simona, Community Moderator I am making this PSA from a different a…
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PSA: 1GB DATA for several countries PERK does not work in Switzerland or GermanySwitzerland is not in the list of supported countries, but Germany is. In Germany, Fizz connects to…
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PSA: Travel Add-On for Data in GERMANY does not workREPOSTED TO ENABLE DISCUSSION WITH SIMONA - COMMUNITY MODERATOR The TWO accounts that experienced …
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PSA: Chat does not indicate queue position when waiting for an agentIt will appear to be hung, but if you leave it running you should eventually get an agent. The pro…
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PSA: Travel Add-On for Data in GERMANY does not work (September)Purchasing a DATA Travel Add-On for GERMANY does not work. The phone connected to 'o2 - de' without…
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VoLTE Calls on Fizz network do not workHi, I have a Samsung A12 which supports VoLTE as per the Samsung and Fizz listings. Since Fiz…
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