iMessage no longer working with my Fizz number

DoubleP
DoubleP Posts: 11
Since yesterday, my Fizz phone number is no longer registered as able to send & receive iMessages on my iPhone. If I look in Settings > Apps > Messages > Send & Receive, my phone number is listed amonghts the available iMessage options but if I try to select it,
my I receive an iMessage Activation error, asking me to try again. Similar problem has been reported by other forum users, like @cinergi and @precise_pangolin .

My Settings -> General -> About -> Physical SIM -> Carrier reads "Fizz 61.0"

I'm still able to send & receive iMessages using my email address as the identifier.

My number works fine for calls and SMS. It's only iMessage that's suddenly having an issue. It always worked fine before; this only started yesterday.

Has there been a change on Fizz' network that would explain this?

there is a couple posts on this already
https://forum.fizz.ca/en/discussion/2657473/strange-issue-with-imessage-on-iphone#latest

https://forum.fizz.ca/en/discussion/2657492/imessage-stopped-working-with-my-fizz-number#latest

the moderators are quick to close the posts as if the issue was resolved, but I can confirm that this is not the case.

Best Answer

  • DoubleP
    DoubleP Posts: 11
    Answer ✓
    yes, the Fizz technical team fixed it on Jan 3rd... my post took a couple of days to get posted on the board.

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 9,427 ✭✭

    Some user reported having worked after a day

    You should try again to contact the support

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 8,526 ✭✭

    This happens at the beginning, try again in a few days.

  • G225 code IRSGE
    G225 code IRSGE Posts: 4,271 ✭✭

    Try to close your phone or try airplane mode and disabled for test if connect..