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Your Fizz Account
Anything and everything about your Fizz account: settings, the My Rewards loyalty program, referral bonuses, etc.
Discussion List
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unable to change my email address? (proton domains)Tried to change my email address via chat and they were unable to. it is XXXXXXX@protonmail.com … -
CancellationHi, I requested to unsubscribe from my Fizz mobile plan at the end of May, and I can see that th…
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Error Message while choose phone numberI continuously get an error message in navigating the "choose phone number" selection pro…
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Can I apply an unused Internet Benefit on my Mobile account?I have an unused $2 benefit on my internet plan. I would like to apply it to my mobile plan. Is t…
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There seems to be something wrong with my FIZZ page ...Hi, I’m having an issue accessing the "My Plan" section on the Fizz website. When I log i…
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Quebec user - Can't recharge my wallet + Add-on 60 mins usage questionHi everyone, I'm a new Fizz user from Quebec and I have two questions I hope someone can help with…
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My bonuses were not calculated correctlyI received one bonus of 25$ in April and two of 35$ in May, and used 6$, but my balance has only 54…
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Still not getting most pointsI haven't been getting most points and badges, Every time I comment within 5 minutes on new posts I… -
zero confirmationi am not sure if what i ordered is confirmed and on the way. just need some reassurence that i did…
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Unable to close unanswered support chatI reached out to support yesterday evening at 20:24, requested an agent, and received no respond. T…
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Pending BonusesI have several referral bonuses listed in pending. I noticed that some of them have a specific date…
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911 fee in Ontario?Hi, I live in Ottawa and noticed I get charged 0.52 on my monthly bill for 911 services. When I si…
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873 area code in OttawaHi, I understand that area codes are assigned based on postal code. I live in Ottawa and have a K1…
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Single perk for 2 lines?Hi all, I have two lines on my account and both lines have phones that seem incompatible with volte… -
Travelling to EuropeDo I need to buy travel add-on (e.g 10G data) when i currently have over 50G? As i will be roaming… -
Just create a mobile planhow to get rewards to save my bills? -
Bixi promo code still not workingHi everyone, Inputting the bixi code still doesn't work for me, I know they corrected it a few day…
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Bixi promo code not workingWhen I input the promo code from Fizz to buy a Bixi seasonal pass, I am getting this error "So… -
Problem Buying a New Phone with Full PaymentI have tried to buy a new phone since last Thursday. I wanted to pay in full and reached the payme…
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My account was suspended as Fizz declined my payment and now I loss my numberI renewed the credit card linked to my Fizz account and tried to update my payment method, but Fizz…
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How to become grade 2?Thanks How to become grade 2?
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How long do tickets take to resolve?Greetings, I'm having issues with my addons, they've been charge to my CC but haven't been applied …
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Multiple invoice with the same date in Transaction HistoryHi everyone, I was wondering if this is a known bug or something. I noticed that in my Transaction …
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I have 60G data,but it's not working!it's so slow and I can't even open Google maps to find my wayHello! I have 60G data remaining in my account ,but it's not working! it's so slow and I can't even…
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