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Your Fizz Account
Anything and everything about your Fizz account: settings, the My Rewards loyalty program, referral bonuses, etc.
Discussion List
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I am trying to buy a phone+plan - and I am stuck at the details screenI get to the detail screen but there is no "NEXT" button. The detail screen shows: a) T… -
Discovery promotion not activated?Hello, excited to have joined because of the Discovery promotion! So I signed up in the evening of … -
Account age badge doesn't updateI got my first month badge on 2024/07/18, but I am still stuck 3/4 of the way on the 6 month badge.…
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How to close a ticketI have a Pending ticket that have been answered from almost a year ago... How do you close it?
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My chat didn't end and now I can't seem to reach Fizz chat supportHi, yesterday I talked to agent but the chat didn't end and I can't seem to talk to another represe…
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Fake call or scamSomeone called me saying that my phone number is going to be canceled. What should I do?
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Is it a scam?Action required: Your current plan did not allow you to complete this call. Please buy an Add-On h…
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Missing the 1st Trip BadgeI purchased an add-on last month. I figured I needed to wait till it expired from my account, but s…
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Add in badgeMy add on badge won’t activate after months of buying it
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EARLY PYMT OPTION?It's been almost 4 yrs since this question was first asked, so I thought I would check to see if th…
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Can't gift data to lines in my accountI ported a new line into Fizz today. Rather than port to a different account i decided to just add …
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Notification show in French even though settings and browser set to EnglishToday just seems to be that kind of day for me.. Here's another question / concern i have which i h…
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No data in my plan , can i use my 10 gb perksI have No data in my plan , can i use my 10 gb perks
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Travel add-on did not workI have a plan with no data and i bought a travel add on to use in Germany but It didnt work. Now i …
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Blank loginHi! after login i have a blank page and i did everything 3 different browsers (on each device) 2 …
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discovery pricesIf I delete my current plan can I port my # to a new plan and get the discovery price?
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Descrepency in Data leftIn the first screenshot below from the My Plans page, it shows I have around 62GB of data left: …
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Is there a fix I can do on my own?I can't access zone.fizz.ca after logging into my accoun, it's just a blank page. I switched emails…
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my iphone 12 mini will not activate with the fizz esimmy iphone 12 mini will not activate with the fizz esim, it says "Unable to Activate SIM".…
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BLANK PAGE AFTER LOGINHi! after login i have a blank page and i did everything 3 different browsers (on each device) 2…
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Dinosaur badges not being activated automatically?I'm supposed to have the 6 months dinosaur badge activated since 27 february of 2025 and it's still… -
HELP! Blank screen after login!After I login, I get a blank screen on the account page: https://zone.fizz.ca/dce/customer-ui-prod/… -
Data giftingI asked for data before I came a member of this community. Now I'm a member and it says I have no p… -
online chat doesn't respond after I ask for chatting with an agentonline chat doesn't respond after I ask for chatting with an agent
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1 month badgeSo, I have had fizz since January 1st of this year, and I had the 6 month badge before, and today I…
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