Does Fizz actually have the ability to fix bugs?

Olivia_7765
Olivia_7765 Posts: 11 ✭✭
in Your Fizz Account

The bug preventing perks from being activated has been going on for five days now, and there’s still been no update, no notification, and no clear timeline. If this issue can’t be fixed, at least be honest with your customers so they can switch to another provider instead of being left waiting like this.

Answers

  • Whizz
    Whizz Posts: 27,155 admin

    Hello Olivia_7765,

    I’m sorry for the wait.
    I’ve checked your file and can confirm that the ticket is currently under review. I’ve also requested an update and upgraded the priority of your ticket.

    You can follow the progress directly in your account under My settings > My tickets. 
    You can also get in contact with out agents, if you have further questiosn here: https://fizz.ca/en/support

    Thank you for understanding! 
    Have a good day!
    -Alexandra, Community Moderator

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