I was using my 24 hour unlimited data and my regular data got used instead.

James E.
James E. Posts: 6 ✭✭
edited December 29 in Your Fizz Account

I tried to reach out to technical support about an issue I encountered this morning. I had enabled 24 hour unlimited data last night at about 7:15 pm and I checked my account a couple of times last night and it was counting down the hours.

I was downloading some data through the night and when I got up in the morning all my regular data 19.18 GB was used up and the green tab for the unlimited data use had disappeared.

So I reached out to technical support today at 1:02 pm and could only get the chatbot so I explained the situation. It is 5:35 pm Saturday now and I still have none of my own data left in my account. I have another 24 hour unlimited data perk I have not used and now will not use if this glitch is not corrected.

How can I get my 19.18 GB data back. It was not supposed to be used again until after 7:15 pm tonight. I have screen shots from last night when I enabled 24 hour unlimited in case something like this happened to at least prove I was using the perk when it disappeared.

Best Answer

  • Whizz
    Whizz Posts: 26,880 admin
    Answer ✓

    Hello James E.,

     Thank you for explaining the situation, and I’m sorry to hear about your concerns regarding data usage.

    I have verified your account and noticed that your consumption is quite high. You can view and analyze your data usage through your account by going to My Plans > Data Usage, where a detailed graph is available.

    I also suggest checking the usage directly from your mobile device:

    For Android:

    1. Go to Settings > Network & Internet > Mobile Network > Data Usage.
    2. Select the current billing cycle to see detailed usage by app.

    For iPhone:

    1. Go to Settings > Cellular > Cellular Data Usage.
    2. Check the current period to monitor usage.

    Additionally, I have opened a ticket on your behalf and asked our team to review the usage from our side as well. We’ll follow up once we have more information.
    I have opened the (#378259) ticket for our technical team in order to find a solution for your situation. You will now be contacted via email to receive updates regarding your ticket. You can view your ticket progress by accessing your Fizz account and following the next steps: My settings > My tickets. Rest assured the situation will be resolved in the shortest time.

    If you have any questions in the meantime or notice anything unusual, please don’t hesitate to reach out.

    Your patience and understanding is appreciated! 
    Have a goo one! 
    -Alexandra, Community Moderator

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