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About my account
Anything and everything about your Fizz account: settings, the My Rewards program, referral bonuses, etc.
Discussion List
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transfering to telus?i see many people ask but i dont see an answer to this. i am transfering out to telus and i gave my… -
I need my phone calls history from February until September , how can I get access to that ?I need my phone calls history from February until September , how can I get access to that ?
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Website problem?Hey! I want to manage my data on my account but it won't load. I tried resetting my wifi, using my …
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My referal bonus havent been add on my monthly cycle paiementI have received a referal bonus of 50$ last mounth but it was supposed to be added on my current mo…
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Credit card needed for new accounts?I tried scheduling an appointment for home internet but couldn't since your website needs a credit …
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change home address from one province to another, where do i do this as a mobile customer?Hi, I am a customer of mobile service with Canada coverage plan. I am moving to another province in…
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Error message when i click on preloved phone (when trying to on a phone in My phone menu)?Every time that i click on any preloved phone, it says error. It says: Something ain't right. Disco…
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is there a way to talk with someone at fizz?My sim card was return to fizz on Jan 8 because my unit number was missing on the package... since,…
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Transaction history doesn't load1. I click on 'My Plans'. 2. I click on 'Transaction History'. 3. I select '2020', my phone number …
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where is the support?the support offered by Fizz is deplorable, I don't want to ask the community I want to talk to the …
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Wrong Credit Card Being ChargedI have three internet services under my account, and each of them have their own payment methods wh…
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Fizz is increasing prices.It will affect my new plan (changes submitted 2 weeks ago and confirmed byHi, I'm so happy to see the price increase also here. It means business is going well, we have a l… -
Can I use a credit card from a country other than Canada as a payment method?By adding the credit card as a payment method, it is rejected. I have tried two of my credit cards …
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do you have aseniors discount?why is it so hard to find customer information why no online support .Your system is very poor for …
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How we change the e-mail adress on Fizz Account?Hi,i need to change my e-mail adress from my Fizz Account how do we do that?
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Level 3 voicemailI made to level 3 but I still did not get any option to unlock voicemail.
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Nothing happens when i try adding a contact, why?I can share data from my mobile summary page, when it's asking if I want to add Contact and click y…
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Add contactsHello yes again and again this question. When will it be possible to add contacts?? -
How can I change the user name in the forum?I don't want to use my real name here.
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Why does your website keep refusing my Visa card which clearly works?I have tried to take out a subscription on your website. Everything went well till they ask me to g…
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Why can't I send text messages from France?I am in France, I put some money in my Wallet to be able to send text message from France to Québec…
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I can't add US roaming add-on?I have the exact same problem as this https://community.fizz.ca/questions/2195213-can-t-usa-added-t…
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Bonus credit on my billJust took home internet and since I'm already a mobile client I had this $ bonus I applied for new …
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Where do I file complaints?Why does the chat bubble not show up when there are issues with a person's account? It's hard enoug…
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Will we get unlimited data one day?I hope we get unlimited data that would be awesome for the people
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My sim card don't work, Can I continue my plan using another sim card?I already tried everything it says I got no service so I bought another sim card from fizz and I wo…
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I ordered SIM card but did not receive. How do I correct my address and have SIM card sent again?I ordered a SIM card on Jan 6th, but have not received it. I notice that my address is incpmplete (…
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Hello someone for talking except a robotCan i talk with human ? Or this automatic company ?
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Any human work there in fizz ??Always robot answer me, so dor the 5th time i explain my problem but nobody is in condition to fix …
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Previous Provider never sent text message - Transferring old numberHello community! I'm in the process of setting up my new account with Fizz. I'll be transferring 5 …
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