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About my account
Anything and everything about your Fizz account: settings, the My Rewards program, referral bonuses, etc.
Discussion List
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Can’t log in to accountI use to log in with my Facebook account and the email for the Facebook is not verifying and I need… -
what is included in my plan. I can't phone from, US, neither from Canada, I need to pay added minutdwhat is included in my plan. I can't phone from, US, neither from Canada, I need to pay added minutd
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Transfer from another provider (Ciktelecom)I want to discuss the issue of internet connectivity. For tomorrow we have planned (January 04) to …
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Transfer from another provider (Ciktelecom)I want to discuss the issue of internet connectivity. For tomorrow we have planned (January 04) to …
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Received email saying my plan is expiring in 3 days. Account says activation pending but sim workingHi, I received a email last day saying my plan is expiring in 3 days. When i ported from koodo to f…
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How to change my email address?I was able to change my information but I was not able to change my email address. How can I do tha…
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How to know how many more times you need to achieve a badge?Hello World, I'm seeking to understand and to follow my different badges achievements. However, I'm… -
How long is it to reach level 5 in MY REWARDS ?!🤔 What is up Fizz community, I've been Fizzin' around for about 2 years now and I asked myself, how…
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US Add-OnHello, i purchased a 60 min. US Add-On for 6$. Now, I’ve tried using it (2 months after purchase). …
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My credit card was expired and my monthly payment has not paid. I changed my credit carts. CoulHello, My credit card was expired and my monthly payment has not paid. I changed my credit car…
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Add on not working and 1G peek not workingI just confirmed that I had purchased an add on on November 18th. It never showed on my plan. Today…
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double charge on Dec billing?I found that your company chatged twice on December billing. You charged $17.25 on Dec 8 and again …
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My credit card was blocked following fraud issues. How can i make a payment?My credit card was blocked following fraud issues. How can i make a payment.
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I switched my plan to cover Canada + USA, can it be switched earlier?I switched my plan to cover Canada + USA, is it possible to have it begin before January 10th? I wo…
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No contract for a cell plan?I saw that there’s a cell plan with 12Go, unlimited text and phone calls all over Canada for only 4…
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I want to port my number from fizz to FidoHi i want to port my number from fizz to fido my account is suspended and I want to change my compa…
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I can’t get to my dad’s fizz accountI can’t get to my dad’s fizz account, and now we are in another country so I can’t “forget password…
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** More time in case of a glitch - payments now 72hrs before start of cycle **Definitely great news for anyone who has had their service accidently suspended due to a CC glitch … -
Rewards programI'm cancelling my internet plan and getting a mobile plan instead. I was wondering if my rewards wi…
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Unable to get to the "My Plans" pageHi there I recently updated my payment method. It says I need to associate the card with my plan. I…
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Second lineI've added the second line on the account and paying more than my own line, Normally you pay less w…
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I am breaking some records hereHi I think that I am breaking some records here, my plan is still pending for a bit more than 2 wee…
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Hi I had an account with you but now it is locked because my Visa card is updated.I would like to reactivate my account
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Where can I check my bonus balance?Dear Fizz I registered during promotion period. I received $50 referral bonus. I browered in my acc…
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Can you send me link for live chatI am not able to go in live chat
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How do i add new credit cardas per your solution I try to add new card, but it’s always giving me massage, maximum number of …
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My accountI have Fizz mobile and Fizz internet. if I stop Fizz mobile is my Fizz internet will stay the same…
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Adding a user to a plan does nothingHi, I bought a second phone (with discount) and added a second line and plan to my account. Now tha…
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how do I contact support, the green bubble just wont show uphow do I contact support, the green bubble just wont show up there used to be a way to contact supp… -
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