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Your Fizz Account
Anything and everything about your Fizz account: settings, the My Rewards loyalty program, referral bonuses, etc.
Discussion List
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cancellationHow do I get a refund and cancel my subscription? I paid for data and never got any. Ticket #360272… -
1000 international minutes for 2$? Really?On Sept 10, I received a communication from Fizz saying that it was possible to buy an internationa…
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URGENT SECURITY issue(s)I am shocked that, when logged in to my FIZZ account and doing a search about how [FIZZ service] wo… -
i have tried at 3 different credit cards but it keeps decliningi have tried to add 3 different credit cards for a payment option and it keeps declining im attempt…
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Can't send DMI don't see the "write message" when I click on the envelope pictogram. I don'…
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White screen after logging in successfullyOnly happened after I verified with my new email within 24 hours. I cleared caches, history, cookie…
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New account sign upHello I just signed up yesterday for a new account but I am awaiting my sim card to arrive by mail.…
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Are there ever upgrades that help you save money as an existing user?Just wondering as an existing phone and home internet plan user, does fizz offer discounts to exist… -
How do I send a private message?@whizz how do I send a private message to you to help edit my username?
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Been left on read by bot/agent, need help. On july 20th 2…
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Can't update username in forum@Whizz I'm trying to update my forum username to add my referral code but it's not letti…
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can't transfer my phone numberi want to activate my sim card, but i can't transfer my phone number (virgin). still in work.
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I am trying to buy a phone+plan - and I am stuck at the details screenI get to the detail screen but there is no "NEXT" button. The detail screen shows: a) T…
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Discovery promotion not activated?Hello, excited to have joined because of the Discovery promotion! So I signed up in the evening of … -
Account age badge doesn't updateI got my first month badge on 2024/07/18, but I am still stuck 3/4 of the way on the 6 month badge.…
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How to close a ticketI have a Pending ticket that have been answered from almost a year ago... How do you close it?
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My chat didn't end and now I can't seem to reach Fizz chat supportHi, yesterday I talked to agent but the chat didn't end and I can't seem to talk to anoth…
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Fake call or scamSomeone called me saying that my phone number is going to be canceled. What should I do?
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Is it a scam?Action required: Your current plan did not allow you to complete this call. Please buy an Add-On h…
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Missing the 1st Trip BadgeI purchased an add-on last month. I figured I needed to wait till it expired from my account, but s…
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Add in badgeMy add on badge won’t activate after months of buying it
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EARLY PYMT OPTION?It's been almost 4 yrs since this question was first asked, so I thought I would check to see …
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Can't gift data to lines in my accountI ported a new line into Fizz today. Rather than port to a different account i decided to just add …
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Notification show in French even though settings and browser set to EnglishToday just seems to be that kind of day for me.. Here's another question / concern i have whic…
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No data in my plan , can i use my 10 gb perksI have No data in my plan , can i use my 10 gb perks
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