Where can I see international call minutes?

LydiaC
LydiaC Posts: 4 ✭
edited March 5 in Your Fizz Account
I have opted in for international call for a country that gives me 1000 minutes. I believe Fizz website showed me how many minutes left for this month but it's gone now. Anyone knows where I can see it?

Best Answer

  • Whizz
    Whizz Posts: 24,327 admin
    Answer ✓

    Hello @LydiaC

    Following my verification, you have processed a plan change order on 18th of January for a plan including 1000 minutes to South Korea, however the order got rejected, so the plan change wasn't processed on 29th of January anymore. Please try to process a new plan change order from your Fizz account (My plans → Manage my plan → Change my plan). More details can be seen here https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan

    In the meantime, you have the possibility to purchase an Add on for international minutes ($6 for 60 minutes, or just top up your Wallet with funds and use them as pay as you go : 0.30CAD per minute).

    I've also opened a ticket to our technical team in order to investigate this issue further. ☺️Your ticket number is #330230. You can view it and track its progress from My settings → My tickets. Once we have a response, we will get back to you via email. Rest assured as our technical team will try their best to solve this as soon as possible.

    In the meantime, feel free to contact us directly for further details😀 https://fizz.ca/en/support

    Have a lovely rest of the night!🌛

    -Ingrid, Community Moderator

Answers

  • Shmutz
    Shmutz Posts: 74 ✭✭

    My add-on international minutes bar was shown at the bottom of "My plans" page in my account (second icon from the left of top menu), I guess plan minutes would show in the same page.

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