Hi I want to update my VISA expired date. I have tried many times, but always could not succeed.

YING

Hi I want to update my VISA expired date. I have tried many times, but always could not succeed.

elena code xzi4t

Hi @YING

did you follow the procedure to add a new credit card? From the guide https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information

Log into your account.

Under My settings > Payment methods, click on Add a new payment method.

Then, associate to all your plans

Select the plan you wish to associate with a new card.

Click on Manage plan > Change my payment method

Select the payment method with which you’d like this plan to be associated with.

If you have more than one Fizz plan, you must repeat these steps and associate the desired payment method with each of your plans.  

 

Soma

Maybe your new card has to been activated yet?

Whizz

Hello @YING

Following my verification, you've managed to add a new payment method. If you have other questions, feel free to contact us directly and we will gladly assist you further https://fizz.ca/en/support

Have a lovely day!

-Ingrid, Community Moderator