Fizz Login Page Shows Black Screen – How to Fix?

xirawa

Hi everyone,

Iam trying to log into my Fizz account, but when I visit the login page, all I see is a black screen with no fields to enter my credentials. The page doesnot load properly, and refreshing does not help.

Here is what I have tried so far:
Cleared browser cache and cookies.
Tried different browsers Chrome, Firefox, Edge.
Disabled ad blockers and browser extensions.
Attempted to log in from a different device and network.

Could this be a Fizz server issue, a browser compatibility problem, or something else? Has anyone else experienced this, and is there a fix?

Any help would be appreciated! Thanks!

elena code xzi4t

Hi @xirawa

It can be a temporary problem, did you try again?

If it doesn't work, you should contact the support since it seems that you did all the necessary steps from your side https://fizz.ca/en/support

G225 code IRSGE

Hi use browser with private mode. It's more simple and work Great. If you have always problem, try private mode with Firefox.

Whizz

Hello @xirawa ,

Sorry to hear about the issue.

I verified your account and it appears that you did not validate the e-mail, so I will escalate a ticket to address the issue.

You will be reached back via e-mail as soon as updates will be given.

Thank you for your understanding.
Have a good one,
Raul, Community Moderator