Swap upgrade

Noriec

I tried to swap an upgrade using 3 different browsers, but it is not allowing me to. It is not the 1st time that I am doing this, so I am wondering if anything has changed in the last few years.

elena code xzi4t

Hi @Noriec

Did you follow the guide? I didn't change recently. When you click on the new bonus, the bonus in the slots are shaking?

1. Log into your account, and go to Overview.
2. In the left column, click on the summary that shows your My Benefizz level. You can also scroll down below your usage summary to My Rewards Program and click on See details.
3. Open the tab in the lower right-hand corner.
4. Select the upgrade and click on Apply.
5. At that moment, you’ll see the white boxes below your plan start to move. Those are the slots where your upgrade can be applied.
   • The slots with a + sign are ready to welcome your upgrade.
   • If you select a slot where there’s already another upgrade, we’ll ask you to confirm the swap. If you accept, the new upgrade will be applied to your plan come your next payment cycle.
   • Some slots are locked and cannot welcome an upgrade yet. You’ll unlock these slots when you reach higher My Rewards levels
6. Select the slot by clicking on it.
7. Your upgrade will be activated on your plan at the start of your next payment cycle.

Noriec

Yes I did, which is why I am asking the question. It is not working.

elena code xzi4t

Noriec

Mar 5, 2025

Yes I did, which is why I am asking the question. It is not working.

Hi

I tried, clicked on my upgrades, the bonus, after clicked on apply on this popup

The slots started to shaking

If this is not working with you, can you try again in private mode, disable any addons which can interfere

If nothing helps, only support can investigate the problem https://fizz.ca/en/support

G225 code IRSGE

Have you try with private mode of your browser ?

If don't work, contact support:

Contact us | Fizz

Noriec

I tried private mode on one browser. I will try with the others. Thank you.

elena code xzi4t

https://forum.fizz.ca/en/discussion/comment/6990694#Comment_6990694

If nothing works, try with the support

Andrei_ref_R7VK1

Fun fact. For me several of my rewards were deleted by so called "technical team" without letting me know the reason 😡. Opened several tickets, guess what, no updates.

Conclusion: check your rewards regularly.

Noriec

That’s the problem with companies like Fizz that don’t have telephone or in-person customer support.

OutlanderFan99

https://forum.fizz.ca/en/discussion/2659046/swap-upgrade

I was unable to swap recently because I was within a week of the renewal. I paid yesterday, so plan reset today. I tried again and it worked. Swapped 1$ → 2$ for home internet.