Didn't get the 2 years badge nor the points

Liwei
Liwei Posts: 913 ✭✭
edited March 12 in Your Fizz Account

I was supposed to get my 2 years badge over a week ago but didn't. Is this normal? If I have to wait more time, how much longer?

Thank you!

Best Answer

  • elena code xzi4t
    elena code xzi4t Posts: 10,785 ✭✭
    edited March 10 Answer ✓

    Hi @Liwei

    Usually it can take couples of weeks, but you can open a ticket from your account, it is the easy way, chatting with the support or a whizz it will end up them to open a ticket

    From your account my settings→ resolve an issue

Answers

  • Mike RZMAX
    Mike RZMAX Posts: 3,574 ✭✭

    Contact Support https://fizz.ca/en/support

  • Maya22
    Maya22 Posts: 88 ✭✭

    I got the same problem, and, after chatting with support, they quickly give my badge and points. The problem is I'm still in level 3 with -757 pointe to level 4.

  • Rastin
    Rastin Posts: 499 ✭✭

    Your not the only one. I did not get my 6 month and my sister and her kids did not get there first month badge. they been here 3 or 4 month and i have been here over 7 months

  • unvoid
    unvoid Posts: 8 ✭✭

    This seems to happen to everyone I know that uses fizz. For some reason the badges are not updating automatically. You will have to contact support and they will start a ticket for you. After that, wait a day or so and your badge should be updated.

  • Gramart
    Gramart Posts: 821 ✭✭

    Yeah that happened to a lot of users with different badges/point bonuses

This discussion has been closed.

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