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Your Fizz Account
Anything and everything about your Fizz account: settings, the My Rewards loyalty program, referral bonuses, etc.
Discussion List
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No home internet for a week and still waiting for the technician to reschedule.This all started 6 days ago when an orange ring appeared on the big button on the fizz modem. It wo… -
Payment by Credit CardHello, I need to make a payment by the new credit card, can't add it to payment methods. Is there a…
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Swapping more then one upgrade issueI have 3 active upgrades, I would like to swap them for different ones, so I to my upgrades and sel… -
Monthly payment failedAs you can see on the picture below, my monthly payment failed but there's nothing wrong with my ca…
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Not eligible for free VoLTE SIM?Hi, Apologies if it's been asked before. I tried ordering the VoLTE compatible SIM card by clicking… -
Why am I not getting 90% off as promised?I opted for the $4 plan, but instead of only paying $4 plus tax, I'm paying almost $5.50 a month. T…
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What's a "seniority day" on the forum?Hi everyone, I've seen various different activities and times discussed on the forums, like a quick… -
are my perks available even if I change my plan?If I change my plan for travelling to USA, will my perks be available to use?
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Fizz website keep on refreshing every 5secondI'm using chrome web browser.
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Cannot activate new SIM cardI try to activate my SIM card, and the site asks me to enter my address but there is no place to en…
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Why does Fizz want me to send a photo of my credit card?I finally received my volte compatible SIM card, and now, to keep my number for security, I'm aske…
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What upgrades will I get at level 7?What upgrades will I get at level 7?
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I signed up using a referral early October, bonus still pending...Hi everyone. I signed up to a Fizz internet plan using a referral 3 months ago. My bonus is still s… -
Changing upgradesI just got to level 4 and found out that if you want to change your existing upgrades, you have to … -
Not getting Fizz 5 year badgeI raised a ticket with support that i haven't got 5 years badge even though i am with fizz for more…
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New user forum post validation: how long does it last?Hello! I recently joined Fizz, and so the forums. I'm aware new users have to wait before the…
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RegistrationHi, I am trying to register but my address is being rejected. It's a new development and I occasion…
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Issue registering my account + setting up planI received my SIM yesterday, but, set up the plan, each time, the error message is different, eithe…
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Not a good beginning.I got my sim threw it in my phone selected my phone number, paid my charge and now all that happens… -
How do i level up fast? Do you gain data everytime you level up?Im only level 4 and im still struggling on how to get more levels. i dont even know how i got to lv…
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Transferring Number Between Fizz AccountsHi all, I would like to transfer a fizz phone number from 1 account to another. I have already p…
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My credit card problem!My credit card was hacked. I’m waiting for a new one in the mail. Have not received yet. Today is m…
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New plan contract shows my former addressI just updated my mobile plan. Upon receiving my contract by email, I noticed my former home addres…
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Help!! Account frozen!!I just got an account less than a week ago. Never used the card. Tried to use and it got declined. …
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Points not accumulatingWithin a day up signing up for Fizz I was able to accumulate 230 points. However, since then I don…
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new mobile plan with wrong priceHello, I have upgraded my mobile plan to 40G data and got confirmation; see the attached screens…
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Where can I get billing statement?I can only see my receipt under "My plans" => "Transaction history", is ther…
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How to change region from Ontario to quebecI recently moved from Ottawa to Gatineau. I updated my address on my account. But for some reason…
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Referral bonus pending since August...I referred a friend to Fizz and she got her home internet with Fizz now since August. I see the $25…
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Add a new credit cartI cannot add a new credit cart to my account. The address linked to the ongoing cart is no good. A…
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