Billing error

Lemsky
Lemsky Posts: 3 ✭✭
edited September 4 in Your Fizz Account
Hi, my plan is 30$ a month and I've been charge 54$. How can I get a refund and get this fixed?
Thank you

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 8,603 ✭✭

    Hi @Lemsky

    Here we are users, but for sure the Fizz support will be help you to understand the charge

    Did you check the transaction history My Settings > Transaction History

    Also, you can check your service agreement

    How to find your Services agreement:

    1. Go to My Plans in your Fizz account.
    2. If you have multiple plans on your account, you will see them all here.
    3. Click on Manage plan for the plan you wish to view.
    4. In the Manage interface, scroll to the bottom and select Services agreements.
    5. All your Services agreements will be listed here by date. The most recent Services agreement document is the one that applies to your current plan.

    To contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • Whizz
    Whizz Posts: 23,169 admin
    edited September 4

    Hello Lemsky,
    Thank you for reaching out.

    I'm sorry to hear about this situation, however, I took the time to check your account and managed to forward two tickets to our technical team for more in-depth verification. You can find the progress of your tickets in the Overview section of your account, and as soon as we have a response for them, we will get back to you via email.

    If you want to know more information about the tickets, feel free to contact us privately.
    Have a good one!
    -Sergiu, Community Moderator

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