Can't change payment method account now suspended

ZucchiniFair
ZucchiniFair Posts: 3 ✭
edited August 13 in Your Fizz Account
I was unable to change my credit card on my account after payment was declined due to card number changed and now I have exceeded the amount of attempts so I'm locked out. Tried the chat bubble but jo one answers. Been there twice for more than an hour waiting for help. Account suspended and ko way to make a payment

Best Answer

  • wenhan
    wenhan Posts: 1,170 ✭✭
    Answer ✓

    you have to contact support again. try it at different times in the day sometimes early morning they can respond pretty fast.

Answers

  • Whizz
    Whizz Posts: 23,045 admin

    Hello ZucchiniFair  ,

    Sorry to hear about the issue.

    I verified your Fizz account and it appears that the situation has been resolved and you managed to add a new payment and also pay for your plan.

    Here you can find more details also for future references : https://fizz.ca/en/faq/how-do-i-fix-payment-issue

    Just be sure that the details that you try to add on your account match the card also.

    Thank you for your understanding.
    Have a good one,
    Raul, Community Moderator

This discussion has been closed.

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