I can't add a new payment

Linda2024
Linda2024 Posts: 2 ✭
edited October 29 in Your Fizz Account
I input the correct name and my mastercard number and its information, I'm sure my card is active and not locked. But system says the transaction denied.

Answers

  • Whizz
    Whizz Posts: 23,012 admin

    Hello Linda2024  ,


    Sorry to hear about the issue.

    Please try to check if you encounter the same situation from another browser while using an Incognito navigation window or even another device.

    Make sure that your bank also has 3DS payments activated as more details can be found here : https://fizz.ca/en/faq/what-payment-methods-can-i-use

    If you still encounter issues, reach our customer service : https://fizz.ca/en/support 


    Have a good one,
    Raul, Community Moderator 

This discussion has been closed.

Categories