1 month badge

ladyr

So, I have had fizz since January 1st of this year, and I had the 6 month badge before, and today I log in and there was a congrats notification that I just recieved my 1st month badge 14 days ago..... Why? And how does this get fixed?

Whizz

Hello ladyr,

I am sorry to hear about that. 

I have verified your account and the 1st month badge has been activated, indeed, and I also see that you are a Fizz member for more than 6 months. In this regard, I have opened a ticket and asked the technical team to investigate and unclock the 6th months badge on your account. 

I have opened the (#356682) ticket for our technical team in order to find a solution for your situation. You will now be contacted via email to receive updates regarding your ticket. You can view your ticket progress by accessing your Fizz account and following the next steps: My settings > My tickets. Rest assured the situation will be resolved in the shortest time.

You can contact our support team if you have further questions or need an update: https://fizz.ca/en/support

Thank you for your understanding!
Have a good one!
Alexandra, Community Moderator