HELP! Blank screen after login!

echanda
echanda Posts: 2 ✭✭
edited August 19 in Your Fizz Account

After I login, I get a blank screen on the account page:
https://zone.fizz.ca/dce/customer-ui-prod/login
I also can't get chat support: there's NO green bubble on any support page, and when I try clicking on the "Start a chat" icon, nothing happens. When I click on the Complaint Form icon, I get sent back to the blank zone.fizz.ca page. Sometimes I see a flash of the Hello on the account page, then blank again.

NOTE: I've tried:
4 different browsers (on each device)
2 Android and 1 Windows device
Incognito tab
No VPN
Cleared cache
Reset password
Rebooted phone
So please don't suggest those again! I've been with Fizz for years and never had this problem. I know how to use the website.
What's going on??

Answers

  • Shmutz
    Shmutz Posts: 298 ✭✭

    Usually waiting a few minutes then refreshing the page solves it for me.

  • G225 code IRSGE
    G225 code IRSGE Posts: 7,322 ✭✭

    Hi try again with private mode with your browser.

  • echanda
    echanda Posts: 2 ✭✭

    Sorry, private is the same as incognito, didn't work.

  • Alexsolo
    Alexsolo Posts: 874 ✭✭

    @echanda said:
    After I login, I get a blank screen on the account page:
    https://zone.fizz.ca/dce/customer-ui-prod/login
    I also can't get chat support: there's NO green bubble on any support page, and when I try clicking on the "Start a chat" icon, nothing happens. When I click on the Complaint Form icon, I get sent back to the blank zone.fizz.ca page. Sometimes I see a flash of the Hello on the account page, then blank again.

    NOTE: I've tried:
    4 different browsers (on each device)
    2 Android and 1 Windows device
    Incognito tab
    No VPN
    Cleared cache
    Reset password
    Rebooted phone
    So please don't suggest those again! I've been with Fizz for years and never had this problem. I know how to use the website.
    What's going on??

    Have you tried on phone data vs. on home Wi-Fi?

  • Whizz
    Whizz Posts: 25,798 admin

    Hello echanda,

    Sorry to hear about the issue.

    It appears that you did not validate your account so it`s currently in a locked status.

    I escalated a ticket to address the issue and as soon as we will receive updates, we will reach you back via e-mail.

    Thank you for your understanding.
    Have a good one,
    Raul, Community Moderator 

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 328 ✭✭

    One wonders why the system can't just produce an error message to that extent rather than a blank page...

This discussion has been closed.

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