online chat doesn't respond after I ask for chatting with an agent

NymG1
NymG1 Posts: 3 ✭✭
edited August 17 in Your Fizz Account

online chat doesn't respond after I ask for chatting with an agent

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 12,753 ✭✭

    Hi @NymG1
    It seems that some user have problem with their phone, probably the support have to many requests

  • G225 code IRSGE
    G225 code IRSGE Posts: 7,303 ✭✭

    @NymG1 said:
    online chat doesn't respond after I ask for chatting with an agent

    Hi use Browser with private mode for this.

  • Mark123_2024
    Mark123_2024 Posts: 7,608 ✭✭

    @NymG1 said:
    online chat doesn't respond after I ask for chatting with an agent

    You need some patience.... about 5-10 min.

  • Mike RZMAX
    Mike RZMAX Posts: 5,912 ✭✭

    @NymG1 said:
    online chat doesn't respond after I ask for chatting with an agent

    Try again and they will respond

  • Jaffri_110
    Jaffri_110 Posts: 9 ✭
    Try typing stuff like help or apn sometimes the fizz support team has too many requests
  • BlueAardvark470
    BlueAardvark470 Posts: 217 ✭✭

    You should send them the problem and then you can leave and go about your day. Check again maybe 30 minutes later and they should have responded by then

  • alexanderluo10890
    alexanderluo10890 Posts: 995 ✭✭

    It's better to tell customer how long it will respond at the chat beginning.

This discussion has been closed.

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