How to get your free data?

LenK
LenK Posts: 6 ✭✭
edited July 24 in Your Fizz Account

I received an email saying that I had a free upgrade available.
The instructions were:

Sign into your account on Fizz.ca. Go under My benefizz > My rewards > Manage my upgrades. A drawer will open:
• Select your upgrade.
• Click on Apply.
• Click on a free slot marked by a + sign.

I followed steps one and two, but when it came to step three, click on a free slot, I could see nothing and I don't have a clue what was meant by it.

Thanks in advance for any help.

Answers

  • PotatoStarch
    PotatoStarch Posts: 107 ✭✭

    Keep in mind that upgrades and perks are not the same thing,
    upgrades are monthly rewards that you can load into one of those slots you mentioned under a plan.
    Perks are a one time reward and can be activated in your account >> Rewards.

  • elena code xzi4t
    elena code xzi4t Posts: 12,769 ✭✭

    Hi @LenK
    Try to follow this video https://fizz.ca/en/media/2241

  • swatt_code_K2HJV
    swatt_code_K2HJV Posts: 696 ✭✭

    Hello @LenK

    You must have an active plan to apply an upgrade. After the activation process, the upgrade will be available during the next billing month.

  • Whizz
    Whizz Posts: 25,798 admin

    Hello @LenK ,

    Verifying your account, the Upgrade received is not applied.
    To apply it access your account under My benefizz, My rewards, My upgrades, Add a bonus. Once the upgrade is added, it will be fully applied to your plan starting the next payment cycle , every month.
    Please consult our FAQ for more information:https://fizz.ca/en/faq/what-do-i-receive-my-rewards-program
    Thank you for your kind understanding.
    Have a nice day!
    -Simona, Community Moderator

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