Why did I not get points after being with Fizz for 1 month.

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BlueAardvark470
BlueAardvark470 Posts: 82 ✭✭
edited July 30 in Your Fizz Account

There is a badge for being with Fizz for 1 month that gives 25 points. I have been with Fizz for 2 MONTHS now but still it is grayed and doesn’t show the green thing to let me know it’s completed. It still just says let the good times roll. Does anybody know how to fix this?

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 12,583 ✭✭
    edited July 29

    Hi @BlueAardvark470
    Sometimes the badges are not given right away, sometime are stuck. You need to contact the support to have a ticket open or you can open yourself

    To contact the support https://fizz.ca/en/support
    Top open a ticket, from your account My Settings -> Obtaining satisfaction

  • BlueAardvark470
    BlueAardvark470 Posts: 82 ✭✭

    Ok I will try this thank you.

  • Bois_3ISKD
    Bois_3ISKD Posts: 5,175 ✭✭

    Contact support, they will unlock it quickly
    https://fizz.ca/en/support

  • swatt_code_K2HJV
    swatt_code_K2HJV Posts: 591 ✭✭

    Check also for your next Dynosaure badge after 6 months. Then if you don’t receive your 100 points, open a ticket too.

  • Whizz
    Whizz Posts: 25,566 admin

    Hello @BlueAardvark470,

    I am sorry for your situation.
    Verifying your account I can see that the Dinosaur badge was not received and I have created a ticket for the technical team to fix it.
    Once an answer is provided by them you will be informed by email.
    You can follow the progress on your Fizz account too, My settings, My tickets.
    Rest assured, we are doing the best for you.
    Have a great day!
    -Simona, Community Moderator

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