I'm having the issue with receiving one time verification code from my bank to sign into my account. My bank is CIBC.
I called them and they told me to give you this number and add it to the provider list.
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Have a good one!Andrei
Fizz does some blocking and will need that number to be explicitely set in their systems. When it happens, it is often with banks. Make sure the number provided is really the one the bank uses to text you.
Some text messages sent by businesses such as 2-step verification messages may not be sent to your phone properly.
We continue to gradually roll out this type of service so that it operates optimally with as many companies as possible.
To reduce delays, I suggest you chat with them using their tool as we are clients like you. To chat:
ALTERNATIVELY, try leaving a message on Facebook Messenger (https://www.facebook.com/fizzca), iMessage or Twitter private. The advantages of their tool are the management of waiting times and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.
I am banking with CIBC too and thankfully never had problems with receiving a verification code. I don’t really know why it isn’t working for you. Best would be to contact Fizz Support directly (My Plans —> Contact Forms —> Green Chat Bubble).
If the live chat doesn’t open, please use incognito mode or a different browser. I hope this helps. Good luck.
Also, CIBC now offers two-step verification via their App. This is much safer than text message.
Also a CIBC client and not having issues. Like @StefanM said, I'd suggest using another form of 2FA than SMS; also comes handy if outside of the country.
TD Bank has same issue. Not all numbers though.
Just contact fizz and ask them to add that short code.
I am a TD and CIBC customer and never had any issues receiving SMS from them.
As I said, most bank short codes works. My buddy did complain it doesn't work in other application, don't know which one.
no issue with my banks sms. try maybe email 2FA option