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My Mobile
Questions and answers about mobile services: data rollover, data gifting, the SIM card, activation, Add-ons, roaming, etc.
Discussion List
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Add-ons Expired Earlier Than ExpectedHello, I purchased two add-ons (200 texts and 60 mins' calls) in mid-August, which were supposed to… -
How to access to the 19$ mobile plan with 1gb ?I have seen the mobile plan at 19$ with call canada minute unlimited, text unlimited, voice mail AN…
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I’ve ordered a SIM card on the 5th of September today is the 16th and I still haven’t received itI’ve ordered a SIM card on the 5th of September today is the 16th and I still haven’t received it
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Problem with data giftingHi! For the past week or so I have been unable to gift data. Am I the only one ? I always have … -
Is there a way to tell if a phone is VoLTE compatible before buying SIM and starting a planHi I ordered my child a cheap Umidigi G9X and I'm wondering if there's a way to check if it's VoLTE…
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List of countries where voice traffic is supportedHello Fizzers, Is there a place where we can find a list of countries where voice traffic is suppor… -
UI question about data remainingI have a travel addon but the UI doesn't tell me if it's the amount remaining or the data that I us… -
Email: Our mobile services, improved and simplified.Though I appreciate the current improvements listed in the email received the other day, I believe … -
Dinosaur badgeWhy do you get 1000pts for being a member for 2 years but 5 years is another 1000? Should be 4 year…
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Gifting travel dataHi, I would like to know if we can gift our remaining travel data. It couldn't find the option on t…
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after cancellation within 15 days, how to get refundafter cancellation within 15 days, how to get refund
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change plan timeline?If I change my plan it doesn't take effect until the next billing cycle but do I get the price at t…
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New to Fizz, questions about voicemailI joined Fizz a week ago. My current plan is Ontario unlimited call, unlimited text, voicemail and … -
How to port into fizz AFTER i already activated the new plan ,i have a temporary number at fizz, which i dont want to use anymore. and want to port another numbe…
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lg g8 voLTE voicemail problemsnew to fizz since sept1, have an lg g8thinQ (one for me and one for my son). My version was bought …
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Mobile data usage page showing wrong amount left? (i.e. wrong units MB vs GB)Is this a common issue that others encounter? I've only been using the service for a week and had …
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Transfer eSIM to another phoneIs the feature available, how can I transfer my eSIM from one phone to another one?
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Why I don't have option install Esim?no option : Manage my plan > Install my eSIM? Thanks
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Daughter at University...where should I sign her up? Does it matter?I am on Fizz in Ottawa, my daughter's university (Guelph) is also in a Fizz area. Does it matter w…
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where to check travel add-on balanceHi On the Fizz "Data abroad | Fizz Travel add-ons" page, it says "Check the balanc…
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Your current plan does not allow us to connect this call?How to resolve it? It's my problem or fizz?
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Can I use a debit card to payMy credit card has been blocked. Waiting for a replacement. Account suspeded in the meantime. How e…
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I accidentally bought an add on?How do I get a refund
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