no voicemail but wallet charged for unanswered call

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popfizz
popfizz Posts: 676 ✭✭
edited July 28 in My Mobile

Hi, I have a data-only plan; no minutes, text, or voicemail.

I see two calls charged to my wallet with Fizz voicemail as the destination number. Those charges happened after I received a call that I did not answer. There are other times where I receive a call that I do not answer but in those instances my wallet does not get charged so why were those two calls charged to my wallet? And why would a call go to voicemail when I don't have voicemail enabled in my plan? Does anyone else have experience with this?

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 12,631 ✭✭
    edited July 28

    Hi @popfizz
    This is very strange, if you don't have the voicemail, why you will be charged? This is an error, contact the support

    edited: Check the call forward https://fizz.ca/en/faq/how-do-i-set-up-call-forwarding

  • Shmutz
    Shmutz Posts: 272 ✭✭

    The pictures you attached state those charges are for outgoing calls, not an unanswered incoming call.

  • Whizz
    Whizz Posts: 25,628 admin

    Hello popfizz,

    I am sorry to hear that. 

    I have verified the account and the charge from July is not visible, however, the charge from May will be investigated by the technical team. In this regard, I have opened the (#354353) ticket for our technical team in order to find a solution for your situation. You will now be contacted via email to receive updates regarding your ticket. You can view your ticket progress by accessing your Fizz account and following the next steps: My settings > My tickets. Rest assured the situation will be resolved in the shortest time.

    For further questions, please do not hesitate to contact our live-chat agents here: https://fizz.ca/en/support

    Thank you for understanding, have a good one! 
    -Alexandra, Community Moderator


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