My active is not active yet?

Khp

I am try to port my old phone number from previous company. why is that? it is not happening. I answered yes when Fido asked me if I like to port my number.

Whizz

Hello Khp,
I’m really sorry to hear you’re having trouble porting your number.
I’ve checked your account and saw that you’ve already contacted us through live chat.
I want to reassure you that your situation has been escalated to our technical team for further investigation.
As soon as we receive an update, we’ll be reaching out to you by email.
We truly appreciate your patience and understanding while we work to resolve this for you as quickly as possible.
Have a wonderful day.
-Mihai, Community Moderator 

elena code xzi4t

If you answer in time the porting should complete at most in 2 hours
If this is not the case contact the support https://fizz.ca/en/support