E sim

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chaoss73
chaoss73 Posts: 2 ✭
edited July 21 in My Mobile
Hello
I've started the process. Everything was good until I tried to activate e sim. I'm unable to.
My phone does not support it.
They said that I could keep my number.
I bought a physical sim .
Can I just enter it into phone?

Thanks

Best Answer

  • Whizz
    Whizz Posts: 25,536 admin
    Answer ✓

    Hello chaoss73,

    Thank you for letting us know about this.

     I want to inform you that your current transfer request will have to be cancelled in order to restart the transfer process with the physical SIM card option.

    In order to complete this process, please contact us on our live chat to receive the proper assistance. You can do that here: https://fizz.ca/en/support


    Have a good one!

    -Vlad, Community Moderator

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