Travel add-on in Canada

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Mimile4
Mimile4 Posts: 2 ✭
edited July 26 in My Mobile
My coverage zone for calls and texts is in Quebec only and I need to make a call to someone in Ontario. I have purchased a travel add-on that covers Canada, the 60 min plan for calls. I can see the travel add-on has been added to my account. However, when I try to make the call, an automated voice tells me that my plan doesn’t include the location I’m trying to call. Does anyone know what I need to do to make it work?

Answers

  • Shmutz
    Shmutz Posts: 268 ✭✭

    Did you try to register on network by enabling airplane mode for a few seconds, or rebooting the device?

  • elena code xzi4t
    elena code xzi4t Posts: 12,548 ✭✭

    You bought the wrong addon,
    Do you know that you can put the money in the fizz wallet?

  • Whizz
    Whizz Posts: 25,536 admin

    Hello Mimile4,

    I am sorry to hear that. 
    I have verified your account, and I can confirm that there is no travel add-on for calls currently active on your account.

    To purchase the travel add-on and enjoy calling without issues within the country, please follow this path: to buy a Travel Add-on, sign into your account and go under My plans > Manage plan > Travel. Enter Canada and choose the one that suits you. Your Travel Add-on will be activated as soon as you pay for it.
    Once purchased, you can use it immediately, and it will remain available until the end of your next payment cycle.
    Additionally, you can find more information about the available options and packages here: https://fizz.ca/en/faq/im-travelling-outside-my-coverage-zone-what-are-my-roaming-options

    If you need any further assistance, please feel free to contact us through live-chat here https://fizz.ca/en/support. Our agents will be happy to help! 

    Have a good one! 
    -Alexandra, Community Moderator

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