Did not receive a message from my current provider to confirm number transfer

Options
Iulian D. #38210
Iulian D. #38210 Posts: 1 ✭✭
edited July 16 in My Mobile

I switched from Fido to Fizz on Monday with an eSIM activation and the intent of keeping my old number. I activated the eSIM but never received an message from Fido to confirm the number transfer. Right now my Fizz eSIM doesn't work and I have been billed already for it. Can I just activate another eSIM for free? If so, how? I have a ticket open since monday but no news

Thanks

Answers

  • Shmutz
    Shmutz Posts: 238 ✭✭

    If you contact customer support via online chat in your account or Whatsapp they can check the status and contact other providers to solve the issue when needed.

  • elena code xzi4t
    elena code xzi4t Posts: 12,397 ✭✭

    Hi @Iulian D. #38210
    Yes Usually this is the procedure, but I will wait the response

    Try again to contact the support and check with them the official way to do it.

  • Whizz
    Whizz Posts: 25,456 admin
    edited July 16

    Hello @Iulian D. #38210  

    I am sorry for your situation.
    Verifying your account the plan is in pending activation status and also a ticket is created related to your issue that it is in progress.
    In order to help you further with the transfer process, please contact us by chat: https://fizz.ca/en/support
    We really appreciate your cooperation.
    Have a nice day.
    -Simona, Community Moderator

This discussion has been closed.

Categories