Can I change my plan if my account is suspended?

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IR8104
IR8104 Posts: 2
edited July 23 in My Mobile
I waited for the freeze period to end and didn't renew my current plan, thinking I could change when the payment cycle was over. Can I change the plan while the account is suspended?

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  • Whizz
    Whizz Posts: 25,536 admin
    Answer ✓

    Hello @IR8104

    Thank you for letting us know about this.

    I want to inform you that you cannot make any changes to a suspended plan. Any plan change request must be done before the freeze period. That means you have to request the changes at least 4.5 days before the end of your payment cycle.

    You will have to reactivate your plan by completing the payment under My plans > Proceed to payment.

    After your plan is active, you can submit a plan change request from your Fizz account under My plans > Manage plan > Change my plan. Changes will be applied after one month.

    You can find more information on this topic here: https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan

    Have a good one!
    -Vlad, Community Moderator

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