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My Mobile
Questions and answers about mobile services: data rollover, data gifting, the SIM card, activation, Add-ons, roaming, etc.
Discussion List
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What happens if you miss a payment?What happens if you miss a payment and allow a month to pass before reactivating. -
IMEI wrong number under "my phones" does it matter?Hello, I noticed looking under my phones in my account that the phone model is correct but the IMEI… -
Chat is stuck saying it will transfer me to a human agent.Are there even humans who provide tech support at Fizz? How can I get help when the Chatbot is not … -
plan price increasesFor people that have been here a few years. Have you noticed any price changes on plans?
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What is the maximum for data roll-over?If I don't use up my data for 1 month, is there a maximum for rollover for the next month? And…
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Proceed to payment page won't loadMy plan is currently suspended and I need to make a payment. I continuously try to access the proce…
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unable to reach an agent to order an eSIMI've been waiting since noon (2OCT2025) to get an agent to verify my info in order to order an…
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Unable to open payment pageTo whom it may concern, Hello, I am having payment issue with the page stuck blank. Everytime whe…
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How to get detailed usage for data?Hi All, just ran into an issue where i see on Sept 28th, i blew through roughly 4 GB of data in a s…
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Reusing old SIM after swaping to eSIMI activated a new plan using a new physical SIM. A few weeks later, I decided I would like to test …
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No Signal After eSIM Transfer (Public Mobile to Fizz) – Number Port IssueHi Fizz Community, I transferred my existing phone number from Public Mobile to Fizz using eSIM to…
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Does anyone know if esim with Fizz works in China?I am pretty sure I can receive text in China even if I don't have any call/data roaming plan. …
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Will wallet be available to BC?Wallet is a very welcomed feature to customize Fizz mobile plan and it distinguishes it from other …
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I can’t make calls and send text messages even if I purchase a travel add-onI purchased a travel add-on (60 min calls and 200 texts) yesterday (25 sept) for my stay in United …
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Canada + US plan use inside the USI am a newbee living in BC but travel in the US. My plan includes Call, Text and 1GB of data - Can… -
RewardsI shouldn't complain about a freebie but... The 259mb bonus at level 1 is kind of useless. it …
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Call forwardI have a plan with unlimited calling. I tried to use call forwarding to another Canadian number and… -
Moved: Support de l'Apple Watch esimThis discussion has been moved. -
anyone else with slow lte internetLTE data has slowed to a crawl. Not only at home in the Ottawa area but this week while visiting Lo…
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Horrible LTE Data all of a SuddenAnybody else's LTE data gotten very slow and unstable in the last months, in smaller cities ar…
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Voicemail to text/Voicemail transcriptionHi all! I hope everyone is having an absolutely wonderful day today. I am aware that at this… -
Data alertsHi all - does anyone know if there’s a way to turn on data-usage alerts directly in a Fizz account?…
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How to read mobile "usage" informationHi Please help me to understand the "usage" information. Thank you. I see at the that …
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Cancelled OrderHello Fizz Support, I purchased a new SIM card ($5.25) on 7th Sep., but I didn't receive it…
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Can someone from Fizz please contact me?I have an open chat related to a text messaging issue I'm having. The chat was left open on Fr…
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