Travel add-on not working to destination country

Mos
Mos Posts: 77 ✭✭
edited February 2 in My Mobile

Travel add-on not working to destination country, by example I was in Belgium could not call Belgium..!


I complained in chat but they seem to be deaf..

I chatted today with Andrei who convinently escaped midchat and then with Alioune , I never had such a bad conversation they just so misunderstanding and unhelpful

Answers

  • Use_code_VGTIB
    Use_code_VGTIB Posts: 840 ✭✭

    Did you try rebooting or toggling airplane mode for a minute to re-register on mobile network after the add-on was activated?

  • BradDoell
    BradDoell Posts: 447 ✭✭

    Roaming must be turned on.
    My travel addons in Europe and Mexico have been flawless.
    Cheers,
    Brad

  • doobyadeeb
    doobyadeeb Posts: 431 ✭✭

    My travel addons have worked fine in the past but I’d just buy a 3rd party esim to avoid issues like this in the future

  • Charrylee
    Charrylee Posts: 209 ✭✭

    Use 3rd party esim is good choice.

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 699 ✭✭
    edited February 2

    Use 3rd party esim is good choice.

    3rd party travel sims typically don't offer calls at all. And that's what Mos is asking about. And even if a few of them do, finding one that supports Belgium specifically at a reasonable price is like a needle-in-a-haystack.
    Local sim from one if the Belgium networks would work, but is usually too complicated to organize for a short-term, one-time visit.

    @Mos: I've not used travel addon for voice before but I noticed a few peculiarities nevertheless. For once, it seems to make a difference if you are using VoLTE on the guest network or fallback to 2G or 3G. Even though, I had no voice addon, I was able to call 1-800 numbers in Canada when on VoLTE but not when on a 2G or 3G network. Try to see if that makes any difference. You should be on the BASE network if I remember correctly from my last trip that included Belgium.

  • makejopa
    makejopa Posts: 100 ✭✭

    So frustrating! Definitely keep trying to connect with Support and if all else fails consider a travel esim (and request a refund from Fizz for the travel add on).

  • Charrylee
    Charrylee Posts: 209 ✭✭

    Maybe use Voip to call once you can connect internet.

  • LoveToronto16
    LoveToronto16 Posts: 36 ✭
    Restart your phone
  • Mos
    Mos Posts: 77 ✭✭

    its not about restarting , it allows calls to Canada, but not in destination country I had it in Belgium and in Israel too, worst thing is the cs attitude.

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