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My Mobile
Questions and answers about mobile services: data rollover, data gifting, the SIM card, activation, Add-ons, roaming, etc.
Discussion List
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How do I get an open ticket closed?I have an open ticket showing on my page, that was self resolved almost 4 weeks ago. how do I get i… -
How to use 1gb of international data PerkHi all! My current plan is merely for Canada. I plan to go away in March for less than 7 days to US…
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Incoming call display: incoming number at top, and URL at the bottom of the screenHello. I have been receiving calls without issues, but there is a URL in my display at the bottom o…
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2 gig travel add-on for Mexico.How to activate it at my arrival in Mexico?
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PHONE LOCKEDPHONE LOCKED -
How to find actual monthly data remaining, only shown visually if bonuses appliedDoes anyone know where to find the actual number of data remaining in any given category (monthly/b…
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I run out of data of FebHello, I accidentally used my data without my knowledge Can anyone help to offer 1gb? I'd be g…
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Does anyone know if esim with Fizz works in China?I am pretty sure I can receive text in China even if I don't have any call/data roaming plan. …
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Where my data 3.5GB?Hello, I''ve cumulated my datas month after month over 3.5GB All a sudden , my datas dise…
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Can I give a 10gb perk to my friend as a gift?Data perk gifting
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plan discount extension is not showing any whereHi, I purchase new mobile and selected my old plan while confirming the order. It shows that my pla…
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Apple Watch with cellular & WiFi HotspotsI would love if FIZZ offered plans for Apple watch with cellular; even if it's data only. And …
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Incoming call from toll free numberI don't have the unlimited minutes and whenever I call it is charged from my wallet. I know re…
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Travel to PortugalHi, In about 3 weeks I will be travelling to Portugal for about a month. How does travel data wor…
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website/plansThe website says "5G cell phone plans Jump on our 25 GB plan." but the 25GB plan Ontario …
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Is there Pakistan for international calling? I dont see it on the listI am looking at the international calling and do not see Pakistan on the list , is there any plans …
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When does my 6-month promo rate end?I'm on https://zone.fizz.ca/dce/customer-ui-prod/account/plan It says “time left” for disco…
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I want to pause my plan because I am studying abroad for 5 months.I want to pause my plan because I am studying abroad for 5 months. When I follow th instruction giv…
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Pending discount for your mobile planHi I have this message on my page ''My plans'' :smile: Your 60% discount, goo…
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Sim Cost in StoreAnybody bought a SIM card in store in Ontario? I went to buy a SIM at Union Station but it was $10.…
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Travel add-on not working to destination countryTravel add-on not working to destination country, by example I was in Belgium could not call Belgiu… -
do the frequencies Freedom had support 5G?Do the frequencies Freedom had support 5G if the equipment on the tower is upgraded?
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Some callers getting "Not in Service" message when calling my numberHi everyone, I'm hoping someone can help or offer insight. Some people — especially businesses…
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Can't change mobile plan to promo planLong time customer here, I want to sign up for the 5g discovery plan, how can I? In account there i… -
Referral bonusCan I use my referral bonus only toward my monthly fee? Or can I use it to buy a sim or pay per use…
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