Fix my incoming call pay
Hi I have been with FIZZ now 4 months I believe and I noticed I don't really get calls just the company you deal with to spam my number! Let's of texts from me winning lots of free coins or money?... please by all means just deposit to my account please. I have a daughter that runs off shaw/Rogers so a 236 area code and my area code is recieved from you FIZZ is 672 and has been around since 2014. Now I'm very good with cell phones so please don't ask me all the usual questions you slap on everyone else! I pay $41.00 a month for 70 gigs data and texting and calling. I have done all the usual questions you give people so stop there ✋️ 🫸 first of all since when do I have to choose Bc,or Canada or Canada/us calling? Come on? Secondly why is it after this area code has been used publicly since 2014 ... so 11 years now!! would numbers and area codes 236 get No response on there end( the caller) operator says this number is not longer in service??? Now I was able to call in to my daughter but she could not call from her school student phone as well the day she broke her shoulder for the 2nd time in a year!! 250 # and that also wants her to dial long distance to a 672 area code!! Its long distance from her school phone which she cant call her mother now because the school has no long distance on that phone! First of all its not long distance so now what about my parents home phone why is it targeted so it says this number is no longer in service! Oh I cant dial outside of BC if there is s 1 in front? So from what I read lots of people are having issues with recieving calls? So obviously for years and many people don't even know that. So what if someone was needing a organ transplant and they are on a waiting list and one comes up from a cadaver and they are hooked up with FIZZ and miss that call and they miss the boat on getting there organ that they have probably been on the organ registry list for 6 years already and know they get bumped and have to wait another 6??? I'm telling you I would sue your butts right till the sun did not shine now more over there in Quebec! (Know that's just a example) so imagine how I feel thinking FIZZ is got my back.. they set me up with there phone line so of course I'm going to be able to get incoming and outgoing calls! My daughter standing there crying with a broken shoulder and saying where's my mom?? Am I getting through to you people! Its bull I can not even see my detailed list of calls /Text message and believe me i want access to that and NO I will not pay for detailed billing. Who do you get your service from over here in the Okanagan? Because I know your piggy backing off a someones cell tower? So 4 months and I brought my Partner over from koodo and I cant recieve a call to my incoming pone line and I cant recieve or call out side a bc area code. I would really appreciate you fixing my billing with credit towards my billing which I have only been able to use since hooking up this phone! and my calling abilities outside of BC I need to call and recieve in coming and out going calls out side of BC but .Thank you yes im sure you will look after your customers
JAMMIE
Answers
-
Hello Samanthasummit,
I am really sorry to hear that you are encountering this situation and I hear how frustrating and stressful this situation has been, especially with what happened involving your daughter. That’s absolutely not the kind of experience we want for any of our members.
From what you’re describing, there are a few different things that may be happening at once:
1. Spam calls and texts
Unwanted calls or messages (like the “you’ve won money” texts) are a widespread issue across all carriers. These are usually sent at random and aren’t caused by your specific plan or number. That said, we understand how annoying it and if there was a solution to stop them, we would offer it right away. The only other option that we can recommend is to change your phone number ( if that is an option you would like to explore).
2. Incoming call issues / “number not in service” message
This is not normal behavior, and it’s something we take seriously. Calls to your number whether from BC, other provinces, or different area codes like 236 or 250 — should go through without that kind of message.
In order to assist with this issue, you will have to contact our customer service team as we will require phone number examples of failed calls, precise location where and when it occurs, in order to be able to provide a solution.
3. Calling limitations (BC / Canada / Canada–US)
Fizz plans are customizable, so calling zones (BC, Canada-wide, etc.) depend on what was selected when the plan was set up. However, this should not prevent you from receiving calls, and it shouldn’t cause your number to appear as out of service.
Currently, your plan has the BC coverage area, which means that you will be able to call only numbers that are at the time of the call in BC.
Also, there can be a situation where the person that tries to call you does not have a plan that can call BC, which means that the issue is on their end and they need to adjust their plan.
For your situation, in order to be able to call numbers outside of BC, all you have to do is change your plan to the coverage Canada + USA that will allow you to use the services all acros Canada and USA.
To perform the plan change, go into your account > My plans > Manage plan> Change my plan.
Here you can see more details: https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan
4. Calls from landlines (like your daughter’s school)
This situation needs to be investigated with our customer service team and also, before reaching out, try to find out if they are able to call other numbers that are in your area or close proximity to see if the issue comes from your end or theirs.
5. Call history / detailed usage
You are able to see your usage within your fizz account under > my plans> Manage plan > Data usage report.
You can see there the detailed usage for your phone number for the last 6 payment cycle. You will not be able to see the usage report in real time, as it generates only after your current payment cylce ends.
Here you can see more details on this matter: https://fizz.ca/en/faq/how-do-i-view-my-usage
What we recommend next (important):
Because this involves your specific number and service, we’ll need to securely access your account to investigate and fix it.
Please contact Fizz customer support directly via your account (chat or support form): https://fizz.ca/en/support
In regards to your billing concern, once the issue is reviewed, the support team will also be able to look at your usage and determine if a billing adjustment or credit is appropriate.
We truly appreciate you bringing this to our attention, Samanthasummit .
What you described isn’t the experience we aim to provide, and it deserves a proper investigation so it can be resolved.
Thank you for your cooperation,
Have a good day!
-Eugen, Community Moderator0 -
This sounds like a frustrating ordeal, especially when your daughter was hurt and couldn't reach you. Hopefully @Whizz can look into some of your specific issues.
Fizz gives customers the choice of your calling area - province only, Canada-wide or Canada and US. Their à la carte pricing means you only pay for what you need.
If you'd like, you should be able to change your phone number within your profile under Manage my plan, then Change my phone number.
You can also see detailed billing information including the list of all calls, texts and data usage (including which bucket it came from) under Manage my Plan then Data Usage Report.
You mentioned paying $41/month for 70 GB of data. I'm not sure if this is before or after taxes but you could check to see if Fizz has a newer plan that better meets your needs. For example, Fizz now has 60 GB Canada wide plan in BC for $35 plus taxes.
0
