Unable to send texts when not connected to wifi

cltaylor1205

My son is unable to send texts or make calls unless he is connected to wifi (with the exception of two numbers who are android users). I have enabled SMS, his iMessage is greyed out in settings, but it still doesn't let him, which completely defeats the purpose. I might as well get rid of the plan and just go back to having him use his phone through wifi if this is the case.

Mike RZMAX

Make sure that cellular data is enabled on your phone and that your data plan is not used up.

G225 code IRSGE

Hi, you have need data for send RCS message.

makejopa

I recommend contacting Support. It is strange he can make calls and text two numbers but no others. Maybe there is something activated on his phone restricting who he can contact like a parental feature.

anolin

Contact support https://fizz.ca/en/support

Charrylee

Does his plan include SMS?

BradDoell

Good morning @cltaylor1205

Before contacting support, have a read through of this Fizz FAQ on your topic.

https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly

Cheers,
Brad