Chat not working - Need to verify identity to change eSIM

vdubv
vdubv Posts: 2 ✭
in My Mobile
Hello, I am trying to chat in to verify my identity but the chat is not working, can someone help?

@Whizz

Best Answer

  • Whizz
    Whizz Posts: 27,430 admin
    edited 2:09PM Answer ✓

    Hello @vdubv ,

    I am sorry for the issue encountered.
    Verifying further, I noticed that you have managed to chat with an agent meantime.
    If you encounter this situation, please clear the cache memory and cookies of you browser and try to access it from an incognito page.
    You can chat with us here:https://fizz.ca/en/support
    Thank you for your kind understanding.
    Have a nice day!
    -Simona, Community Moderator

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