Why can't I answer the call?

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Yvonne8_Xio
Yvonne8_Xio Posts: 2 ✭
edited July 24 in My Mobile
Sometimes I can hear the incoming call ringing, but my iPhone 13 is stuck. There is no answer button and I can't answer the call. Does anyone know why?

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 12,548 ✭✭

    Did you try to make a factory reset

  • G225 code IRSGE
    G225 code IRSGE Posts: 7,024 ✭✭

    Reboot phone and if same problem factory reset is good. Have you beta os ?

  • Whizz
    Whizz Posts: 25,536 admin

    Hello Yvonne8_Xio,
    We are sorry to hear about the situation encountered with your calls.
    After making the necessary verifications, we noticed that there is no active Fizz account linked with your email address therefore, for receiving assistance, we kindly suggest you to reach our online customer services by Live Chat.
    To do that, you can access this link:  https://fizz.ca/en/support 
    As the other users suggested already, please try to restart your phone and make sure that you are also having the latest software version available.
    It can help to make a factory reset or simply a network reset from your side.
    Have a great day. 
    -Lavinia, Community Moderator 

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