Cannot load up fizz login

Ansieh

Hello this has been happening to me since January 2025. Everytime I try login to my fizz account it turns into a blank page like attached. I tried multiple machines and phones to login and it stays the same. Customer support has been no help for the last 6 months. 

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Are you using a vpn or some add blocker or special dns?
Did you try from a computer using a browser in private mode?

PotatoStarch

This happens to me from time to time, I refresh and wait a few minutes and it usually solves it.

Bois_3ISKD

@Ansieh said:
Hello this has been happening to me since January 2025. Everytime I try login to my fizz account it turns into a blank page like attached. I tried multiple machines and phones to login and it stays the same. Customer support has been no help for the last 6 months.

This is a very common problem with the Fizz website. Just refresh the page a few times and it will work. You can also use a browser in private mode.

G225 code IRSGE

Hi use browser in private mode for Fizz website.

Whizz

Hello @Ansieh ,

Sorry to hear about the issue.

You were contacted a few days ago by our colleagues but you never replied back on e-mail.

In this case, we will need the HAR file when trying to access the Fizz gateway to log to your account.

Here is what you need to do :

1. Open Chrome Developer Tools:

Access Chrome's Developer Tools by pressing F12 or right-clicking on a webpage and selecting "Inspect" or "Inspect Element". Then, click on the "Network" tab.

2. Start Recording:
   In the Network tab, locate the red recording button (a circle) in the top left corner. If it's grey, click it to start recording network requests.

3. Preserve Log:
   Check the "Preserve log" checkbox. This ensures that network requests are not cleared when you navigate to a new page.

4. Clear Existing Logs (Optional):
   If you want to start with a clean slate, click the "Clear" button (a circle with a line through it) to remove any existing network logs.

5. Reproduce the Issue:
   Perform the actions on the webpage that are causing the problem you want to capture in the HAR file.

6. Save the HAR File:
   Once you've reproduced the issue, right-click anywhere in the Network panel's request list and select "Save all as HAR with Content".

7. Save the File:
   Choose a location on your computer and save the file with the .har extension.

After you finish these steps, please either submit a new complaint with this file attached or if you can find the e-mail that our colleagues sent us you can reply there with the file attached also.

Once you send these details, we will re-open the ticket so our team can check what`s wrong.

Thank you for your understanding.
Have a good one,
Raul, Community Moderator