can' access VM from abroad on the xxx-xxx xxxx number and VM pin change not working

PeterW
PeterW Posts: 3
edited August 1 in My Mobile

I am in France with a Fizz data package. I am getting dozens of SMS notifications a day saying I have Fizz voicemails. When I call the 514 number from another phone (I cant make calls from a fizz number abroad) it locks my Fizz VM account after the first attempt at entering a pin. When I change the pin in advanced parameters and try again it does the same thing.

Is a hash # required after entering my fizz phone number and after entering the pin? I've tried both ways and it always blocks my account.

Also are the dozens of SMS notifications of a VM about one VM (repeatedly) or dozens of VMs ?(which would indicate someone is spamming my Fizz number). There is no way to see how many VMs are in the VM "box".

Any help gratefully received

Peter

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