Referral Bonus is not applied in my transaction

Muzaffer
Muzaffer Posts: 1
edited April 4 in My Mobile

Hello, I have a referral bonus of 100$. However, the recent transactions are applied to my credit card, not the referral bonus. I do want to pay for the recent transactions with my bonuses.

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Answers

  • PF_Ref_D2U9A
    PF_Ref_D2U9A 🌈🎁 Here's my Fizz referral code. Thanks! 😊 ▶ D2U9A ◀ Voici mon code de référence. Merci! 😊🎁🌈Posts: 2,183

    Hi

    Here on the forum, we are users. For this issue, you will need to contact Fizz customer service for help.

    You can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/what-kind-of-rewards-do-i-earn-for-inviting-friends#4 and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

    They will surely be able to help you.


    You can also do it on Facebook: https://facebook.com/fizzca

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814


    p.s. please refrain from posting personal information in the forum where anyone can view it.

    I have flagged your post so that Whizz can remove your personal info.

  • Dapfizzer
    Dapfizzer ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐Posts: 7,799

    @Muzaffer


    Hi,

    here's how to contact Fizz’s support team directly to inquire about that isue, they will be able to do some further investigation to correct this situation as well as provide you precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • PF_Ref_D2U9A
    PF_Ref_D2U9A 🌈🎁 Here's my Fizz referral code. Thanks! 😊 ▶ D2U9A ◀ Voici mon code de référence. Merci! 😊🎁🌈Posts: 2,183

    @Muzaffer As we see from your screenshot, your referral bonus is already unlocked (supposedly early February). There does look to be an issue as your April payment is being charged to your credit card. This matter should be brought to the attention of Fizz customer service - https://fizz.ca/en/contact-us.

    However there are no worries, your referral credit stays with your plan until the full amount is applied (unless of course you terminate the plan beforehand).