Referral Bonus is not applied in my transaction

Muzaffer
Muzaffer Posts: 1
edited July 2022 in My Mobile

Hello, I have a referral bonus of 100$. However, the recent transactions are applied to my credit card, not the referral bonus. I do want to pay for the recent transactions with my bonuses.

Best Answer

Answers

  • Dapfizzer
    Dapfizzer 🎯 💲 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 💲 🎯Posts: 10,183

    @Muzaffer


    Hi,

    here's how to contact Fizz’s support team directly to inquire about that isue, they will be able to do some further investigation to correct this situation as well as provide you precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • PF_Ref_D2U9A
    PF_Ref_D2U9A 🌈🎁 Here's my Fizz referral code. Thanks! 😊 ▶ D2U9A ◀ Voici mon code de référence. Merci! 😊🎁🌈Posts: 3,983

    @Muzaffer As we see from your screenshot, your referral bonus is already unlocked (supposedly early February). There does look to be an issue as your April payment is being charged to your credit card. This matter should be brought to the attention of Fizz customer service - https://fizz.ca/en/contact-us.

    However there are no worries, your referral credit stays with your plan until the full amount is applied (unless of course you terminate the plan beforehand).

This discussion has been closed.