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Internet
Questions and answers about the Home Internet service: the plans, the Fizz Wi-Fi app, the modem, etc.
Discussion List
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I got charged for non-returned modem. Support does not answer my questions.I sent modem back on Nov 25 and according to Canada Post tracking it was returned on Dec 19. But to… -
Does fizz modem/router support DNS over httpsWhen looking at the dns page I only see ipv4 and ipv6 configuration. Can we configure fizz modem/ro…
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Why is the outage not showing up anywhere? Gatineau.There is a Videotron internet outage in Gatineau. This naturally affects Fizz. The outage has been …
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Suddenly no Internet. Any way to speed up technician visit?My home internet randomly stopped working. I went through all the troubleshooting steps, no help. I…
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Where can I find Fizz' firmware update changelog?Where can I find Fizz' firmware update public changelog specifically for CODA-4680? Fizz pushed an…
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Hitron CODA modemIf the Hitron CODA modem breaks can I order one off the Web and connect it up myself without going …
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I have IPv6 (other provider) on my CableI've been setting up my pfSense on the new MiniPC. I noticed on freshly installed pfSense that ther…
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No access to agent chat in support sectionI had a conversation with Fizz support 4 days ago but the chat is still active, while there is no o…
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Fizz Wifi connection has changed it's name? I can't connect!My wifi connection was called say FIZZ12345 and just a few hours ago became FIZZ12345-Easyconnect. …
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Internet not working for a over one weekFizz website says in "service status" section that services are fully functional. That…
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internet not working neither mobile datainternet is fine with other devices, but not from iphone 12. No internet connection neither mobile…
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Random Ping Spikes, Lag & Rubberbanding in GamesAnyone noticing random high ping at times and rubberbanding in games? Game will freeze and catch up…
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Ooma / Fizz InternetHello, my Ooma stopped working (cant make or receive calls) after I upgraded to 400 internet. Anyon…
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Continued internet dropouts and now, blocked from FIZZ.CA as a DDOS flagI switched to Fizz last month, and i already regret it. Getting service is impossible, and i mean c…
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Hello, do you do internet service for Ile Perrot, Quebec ?Hello, do you do internet service for Ile Perrot, Quebec ?
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Really awful internet connection since a few daysHi guys, I used to be able to have seamless internet connection with only 30Mbps… Now i cant even …
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How can I return my Internet modem with the Canada post strike?I cannot seem to find an address or anything of that matter to send my Internet modem back. The lin…
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Internet speed has become very slowI've put the modem and my own router in bridge mode with great speed but in the last few days, spee…
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How to Optimize My Fizz Internet Plan for Better Performance ??Hi there, I have been using Fizz Internet for a few months now and overall.., I am happy with the s…
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400 vs 500I am not sure why Fizz has these 2 instead of just 500 to keep it competitive. Really not much of… -
How do I return my Wi-Fi modem during Canada Post national strike?How do I return my Wi-Fi modem during Canada Post national strike?
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Return the modemI can’t return the modem by Canada Post because of strike. Can you tell me how I can return?
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Transaction statement downloading stuckHi, I am trying to download the statements from "Transaction history" page (https://zone.…
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Why is Fizz customer service so mediocre?Hi, I have been waiting for my problem to be solved for over 15 hours now. The support on messenger…
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Home internet is downI’m in Montreal and my home internet just stopped working. I have tried to reset the modem but it d…
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