Most Recent Discussions
Internet
Questions and answers about the Home Internet service: the plans, the Fizz Wi-Fi app, the modem, etc.
Discussion List
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How do I cancel my home internet and return the router ?I am moving out on 27th February and I need to return the router and cancel my service. How do I do… -
APN SettingsWhat are the APN settings for FIZZ in Ontario (Barrie)?
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Activated Hitron Modem.I already have an activated Modem on the Videotron cable backbone. Hitron CODA56 DOCSIS 3.1. Will I…
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Spikes and unstable net connectionHello, I've been having issues for months with spikes in my ping at seemingly random moments. …
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How can I get my wifi installed with you guys?Hello, I’m looking for a wifi company to come install service at my house in Thursday is that possi…
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I’m still waiting for my internet modem deliveryI had a schedule for my internet modem delivery today , till Moment no calls or emails ? Can you pl…
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192.168.0.1 not accessibleHi everyone, I’m a new Fizz customer and I’m having an issue with the modem admin interface. …
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residential internet serviceOUT OF SERVICE SINCE 5:34am, on January 26th 2026 !! Cannot access the web link... What is going …
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Home internet down / new Fizz app doesn't support my modem (new account)Urgent : new Fizz app completely removed my ability to connect my modem, new account not even 1 mon…
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Context new internet deviceMy modem is not connecting to the internet. The green light flashes very slowly and I can’t add the…
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How to show my home address on the bill?I need to provide home address on my mobile bill I don't see where I can input the address? Th…
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Fizz says there is no service interruptionsMy power was restored this morning but my Fizz internet is still out. Any news on when when interne…
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Wifi connection down around Vendome area?The wifi has been down around Vendome area for the whole day. Chatted with a representative and the…
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Cannot save DNS IPv6 addressI want to set my DNS to Cloudflare (for families), ie. 1.1.1.31.0.0.32606:4700:4700::11132606:4700… -
Internet down - status of servicesAs @Mike8 said, I have also got an answer from support saying that they are aware of equipment trou…
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Internet is intermittent since more than 48 hours UnusableHi, my Fizz internet is not working since Saturday! And now we are Monday Jan 12!! Tried to get som…
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The internet has been intermittently out all day long in Longueuil. When will this be resolved?I've already started and restarted the modem repeatedly throughout the day.
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Intermittent disconnections since 3 days agoI’ve been experiencing intermittent disconnections since 3 days ago I work remotely and this is pre…
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Intermittent service affecting WFMI was advised by a chat rep that there is maintenance going since Jan 10. When is it going to be ov…
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Internet down intermittently for the past couple of hoursSimilar to what Timtim reported, having internet down intermittently today. South shore of montreal…
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Internet went down about 1h agoIve sinced rebooted modem multiple times (usually that works), followed fizz chat instructions to s…
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My internet rewards are still active but they're no longer appearing on my bill?From reading the forum I understand this is nothing to do with the start of new year, but does anyo…
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Lights on my Wifi Modem are not turning on and some are flashing on and off.I have installed my modem per instructions included in the delivery. The coaxial and power cord are…
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Having issues with zScaler with home wifiI cannot seem to connect with my work laptop using zscaler vpn. I've been able to connect for … -
My app has been showing " Network offline" but is working.Hi, so it has been a few months now, but my app doesn't let me do anything because it says my …
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