Is your internet cutting often?

QuebecLibre

I reside in Downtown Quebec and my internet keeps going down at least once a week...
I'm thinking of switching company because it is not reliable

Whizz

Hello QuebecLibre 

I am sorry for your situation.
I confirm that your internet plan is active, and the modem is online in our tools.
I recommend you to make sure that the coaxial cable is well inserted into your modem, restart it and restart your devices too.
If the issue  persist, please contact us by chat to troubleshoot further and help you.
Please consult our FAQ too:https://fizz.ca/en/faq/my-wi-fi-network-not-working-its-slow-or-it-cuts-what-do-i-do
Thank you for your cooperation.
Have a nice day.

Simona, Community Moderator