Fizz network latency

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DavieDavieDave
DavieDavieDave Posts: 4 ✭✭
edited July 2 in Internet

I've recently had disconnection issues, which thankfully was resolved by a tech visiting and replacing the coax from the pole to the box outside. Connection is super stable now. However, I'm noticing spikes in latency. I would expect 10-15ms ping response to Google, but lately latency has been anything between 20-60ms, avg around 25-30ms. So, I want to know if this is normal for Fizz, or should I be expecting lower latency numbers?

Here's the latency: https://i.imgur.com/iwscihT.png

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 12,346 ✭✭

    Hi,
    I have around 21-25 ms, which is normal with Fizz in my experience. If you’re seeing 60 ms, it could be a sign of congestion in your neighborhood, or it might be due to very high upload usage, for example.

  • G225 code IRSGE
    G225 code IRSGE Posts: 6,901 ✭✭
    edited July 1

    Normal for câble with Fizz.

  • Whizz
    Whizz Posts: 25,430 admin

    Hello @DavieDavieDave ,

    Thanks for contacting us.
    Verifying your modem in my tools, it is online, all the modem signals are within the limits and the modem provides a proper speed.
    I suggest you to proceed with a restart of your modem and devices too, disconnect them from the network and then reconnect.
    Please consult our FAQ too:https://fizz.ca/en/faq/my-wi-fi-network-not-working-its-slow-or-it-cuts-what-do-i-do
    If you still encounter issues after proceeding the manipulations provided, I invite you to contact us in real-time to make further investigation.
    Thank you for your kind understanding.
    Have a nice day!
    -Simona, Community Moderator

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