Fizz says they didn't receive my modem, charged me $258.00

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zkldin
zkldin Posts: 2 ✭✭
edited June 25 in Internet

I cancelled my internet plan and sent out the modem with FIZZ's mailing label weeks ago. Today I received an email that they haven't received my modem yet and charged me. I'm trying to contact FIZZ to get them to refund me since I did send it. What do I do? The fee shocked me.

Best Answer

  • Whizz
    Whizz Posts: 25,401 admin
    Answer ✓

    Hello zkldin ,

    Sorry to hear about the issue.

    I verified your account and it looks like the modem was received also - the system refunded you 2 hours later after you were charged.

    We apologize for the inconvenience.

    The refund is already visible in your Fizz account in My settings - Transaction history : https://fizz.ca/en/faq/where-can-i-see-my-transactions-and-orders and in your bank account it will be available in a few business days.

    Thank you for your understanding.
    Have a good one,
    Raul, Community Moderator

Answers

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 9,783 ✭✭
    edited June 25

    What tracking number shows? If it shows delivered you should be good. There were cases when the users were charged but they were refunded later.

    @Whizz please take a look.

  • Bois_3ISKD
    Bois_3ISKD Posts: 4,951 ✭✭

    @zkldin said:
    I cancelled my internet plan and sent out the modem with FIZZ's mailing label weeks ago. Today I received an email that they haven't received my modem yet and charged me. I'm trying to contact FIZZ to get them to refund me since I did send it. What do I do? The fee shocked me.

    Contact support, they will carry out checks
    https://fizz.ca/en/support

  • Alexsolo
    Alexsolo Posts: 800 ✭✭

    @zkldin said:
    I cancelled my internet plan and sent out the modem with FIZZ's mailing label weeks ago. Today I received an email that they haven't received my modem yet and charged me. I'm trying to contact FIZZ to get them to refund me since I did send it. What do I do? The fee shocked me.

    I would try calling your credit card, perhaps they can reverse the charge or prompt an investigation.

  • Mark123_2024
    Mark123_2024 Posts: 7,170 ✭✭

    @zkldin said:
    I cancelled my internet plan and sent out the modem with FIZZ's mailing label weeks ago. Today I received an email that they haven't received my modem yet and charged me. I'm trying to contact FIZZ to get them to refund me since I did send it. What do I do? The fee shocked me.

    You should contact the support team.

  • Mike RZMAX
    Mike RZMAX Posts: 5,371 ✭✭
    edited June 25

    @zkldin said:
    I cancelled my internet plan and sent out the modem with FIZZ's mailing label weeks ago. Today I received an email that they haven't received my modem yet and charged me. I'm trying to contact FIZZ to get them to refund me since I did send it. What do I do? The fee shocked me.

    The support will be able to help you https://fizz.ca/en/support

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