delivery of a modem for Internet and TV

KI Y.
KI Y. Posts: 10 ✭✭
edited April 20 in Internet

I ordered a modem for Internet and TV, the delivery day reserved was yesterday (April 18 2025). But I have not yet received it. I have checked several times the delivery status, it is indicated "On route". What can I do for that? To whom Can I contact? The order number is 7490620699 and the tracking number is 12004284.

Best Answer

  • Whizz
    Whizz Posts: 24,889 admin
    Answer ✓

    Hello KI Y.,
    I’ve verified the situation regarding your order (Order No. 7490620699, Tracking No. 12004284).
    According to the most recent tracking information, the package is still on route, and the delivery company is actively handling it.
    For any more specific updates or to get more detailed information about the estimated delivery time, I recommend contacting the delivery company directly, as they will have the most up-to-date status on the shipment.
    You can find their details directly into your account by going under My settings>Order history and click on See details and click on the Tracking number provided.
    Here is an FAQ about it https://fizz.ca/en/faq/where-can-i-see-my-transactions-and-orders
    If you have any other questions you can always reach us to https://fizz.ca/en/support
    Have a nice day.
    -Mihai, Community Moderator

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