Not able to enroll home Internet

jioujiujiu
jioujiujiu Posts: 5 ✭
edited April 27 in Internet
How to enroll home Internet?
Did Fizz pause Internet services?

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 11,978 ✭✭
    edited April 26

    Hi @jioujiujiu
    Do you have a specific error?
    Is your address in an area with the cable internet from Vi…..
    Can you try using the browser in private mode?

    If nothing helps, please contact the support https://fizz.ca/en/support

  • Mark123_2024
    Mark123_2024 Posts: 6,733 ✭✭

    @jioujiujiu said:
    How to enroll home Internet?
    Did Fizz pause Internet services?

    Did you check if your adress is in Fizz area?

  • alexanderluo10890
    alexanderluo10890 Posts: 616 ✭✭

    where do you live?

  • Whizz
    Whizz Posts: 24,992 admin

    Hello jioujiujiu ,

    Sorry to hear about the issue.

    Please try to subscribe from another browser while using a Incognito private navigation window using these steps : https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-internet as on our side, the subscription process looks to be okay and active.

    When you try to add the address, I suggest using the option ` I couldn`t find my address ` as you will be able to manually select it , leaving less rooms for typing errors.

    If you still have issues, I suggest reaching our customer service on Live chat for further investigations.

    Thank you for your understanding.
    Have a good one,
    Raul, Community Moderator


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